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You are here: Home > Briefing ISEB Knowledge > ITILF2011 > Customer perceptions and business outcomes help to define what?

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Customer perceptions and business outcomes help to define what?

seenagapeApril 29, 2017

Customer perceptions and business outcomes help to define what?

PrepAway - Latest Free Exam Questions & Answers

A.
The value of a service

B.
Governance

C.
Total cost of ownership (TCO)

D.
Key performance indicators (KPIs)

In ITILF2011Exam ITILF2011

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One Comment on “Customer perceptions and business outcomes help to define what?”

mr_tienvu says:

April 29, 2017 at 6:15 pm

Correct answer is A

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bedrie wrote The correct answer is D, not C.

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