Which is the correct combination of Service Management terms across the Lifecycle?
Which is the correct combination of Service Management terms across the Lifecycle?
Which of the following sentences BEST describes a Standard Change?
Which of the following sentences BEST describes a Standard Change?
A plan for managing the end of a supplier contract should be created when?
A plan for managing the end of a supplier contract should be created when?
The BEST description of the purpose of Service Operation is?
The BEST description of the purpose of Service Operation is?
Which of the following models would be MOST useful in helping to define an organizational structure?
Which of the following models would be MOST useful in helping to define an organizational
structure?
What are the Patterns of Business Activity (PBA)?
Which of the following questions does Service Strategy help answer with its guidance?
How do we prioritize investments across a portfolio?
What services to offer and to whom?
What are the Patterns of Business Activity (PBA)?
Effective release and deployment management enables the service provider to add value to the business by?
Effective release and deployment management enables the service provider to add value to
the business by?
How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?
How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?
which other area of the lifecycle in order to answer the question "Did we get there?
Within the Continual Service Improvement (CSI) 7 step improvement process, data needs to
be gathered and analyzed from which other area of the lifecycle in order to answer the
question “Did we get there?”
Which of the following are responsibilities of a Service Level Manager?
Which of the following are responsibilities of a Service Level Manager?
Agreeing targets in Service Level Agreements
Designing the service so it can meet the targets
Ensuring all needed contracts and agreements are in place