What is an objective of event management?
A.
To maintain user satisfaction with the quality of IT services
B.
To detect changes of state that have significance for management of an IT service
C.
To provide a channel for users to receive standard services that they are expecting
D.
To minimize the impact of incidents due to service failures that cannot be prevented
Answer is B!!!
To detect the change of state that is significant….
B looks correct.
Sources:
https://en.wikipedia.org/wiki/Event_Management_(ITIL)
https://www.greycampus.com/opencampus/itil-foundation/event-management
How can we get this changed?
I agree, it must be B!