Which of the following are valid parts of the service portfolio?
1. Service pipeline
2. Service knowledge management system (SKMS)
3. Service catalogue
A.
1 and 2 only
B.
3 only
C.
1 and 3 only
D.
All of the above
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C is correct.
The Service Portfolio consists of three parts:
Service Pipeline
This contains references to services that are not yet live. They may be proposed, or under development
Service Catalogue
This contains links to active services through their Service Design Package
Retired Services
Services in the process of being discontinued, before they are finally decommissioned
SKMS is part of Service Transition
The Service Knowledge Management System (SKMS) is the central repository of the data, information and knowledge that the IT organization needs to manage the lifecycle of its services. Its purpose is to store, analyze and present the service provider’s data, information and knowledge. The SKMS is not necessarily a single system – in most cases, it will be a federated system based on a variety of data sources.