Jeff, a user, can no longer access the accounting file share, but others are still able to access the
share. Which of the following would be the FIRST step in troubleshooting the issue?
A.
Notify senior management of the issue.
B.
Develop a probable cause theory.
C.
Ask Jeff if anything has changed on the system.
D.
Escalate the issue to the vendor.
When trying to troubleshoot something, you’ll need to determine if any changes occurred in the system. Computers, servers and other devices usually run fine until someone or something is changing the status quo.
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Get Jeff Fired.
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