A user is unable to print to a network printer. Which of following is the FIRST step that a technician
should take to troubleshoot the issue?
A.
Identify the problem.
B.
Establish a plan of action to resolve the problem.
C.
Establish a theory of probable cause.
D.
Implement preventative measures.
The problem is the user can’t print. We already established this is the problem in side the question. Another terrible question.
0
0
Correct answer is establish a theory of probable cause
0
0