Based on an evaluation of your customer’s Governance and Strategy aspect of their ITSM
maturity with respect to business continuity management, a full Business Impact Analysis (BIA)
needs to be carried out for each business process. Which finding would score a “2” on this
evaluation?

A.
BIA and Financial Management have a common understanding of cost of downtime. BIA is
used by Availability Management as well as IT Service Continuity Management to set targets.

B.
A formal BIA has been completed for each vital business function (VBF). including analysis of
direct and intangible costs. RPO and RTO are agreed and documented.

C.
Vital business functions (VBFs) have been identified. The consequences of failure of each VBF
are understood and documented.

D.
No BIA has been undertaken, results are out of date, or only an informal understanding of
business impact exists.