What preparation step does NOT need to be taken in advance of the IT to Business Alignment
Workshop?

A.
If not known already through existing Sales teams, research the customer business
background.

B.
Ask the customer to complete a questionnaire for details on existing service levels and ITSM
maturity.

C.
If data is already published via publically available financial reports, prepare cost of downtime
estimates.

D.
Develop clear objectives (e.g. potential target service opportunity), an agenda, and logistics.

E.
Prepare customer presentation template including target Always On Support service overview.