Why is it important for Service Providers to provide documents and records?

A.
It is part of the requirements (evidence) to become ISO/IEC 20000 compliant.

B.
to be able to uniquely identify and record all Configuration Items (CIs) in the Configuration Management Database (CMDB)

C.
to ensure effective planning, operation and control of Service Management

D.
to ensure employeesare aware of the relevance and importance of their work activities

Explanation:
A: Incorrect. Producing documents should never be a goal solely to become ISO/IEC 20000 compliant.
B: Incorrect. This is part of Configuration Management.
C: Correct. To manage Service Management, documents and records are needed. As a result, the Service Provider has evidence that it is in control. Producing documents should never be a goal solely to become ISO/IEC 20000 compliant.
D: Incorrect. This is part of competence, awareness and training and is not relevant to documentation.