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To which process shall Problem Management ensure that up-to-date information on Known Errors and corrected Pro

To which process shall Problem Management ensure that up-to-date information on Known Errors and corrected Problems is available?

PrepAway - Latest Free Exam Questions & Answers

A.
all ISO/IEC 20000 processes

B.
Availability Management

C.
Configuration Management

D.
Incident Management

Explanation:
A: Incorrect. According to the standard Problem Management shall make this information available to the Incident Management process, not to all ISO/IEC processes. B: Incorrect. According to the standard Problem Management shall make this information available to the Incident Management process.
C: Incorrect. According to the standard Problem Management shall make this information available to the Incident Management process.
D: Correct. Problem Management shall make this information available to the Incident Management process, to allow for Incident matching.


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