What does a quality policy aim to define?

A.
the formally expressed quality intentions and direction of an organization

B.
the legal obligations that the organization must fulfill

C.
the requirements of ISO/IEC 20000

D.
the requirements of the customer as stated in the Service Level Agreement (SLA)

Explanation:
A: Correct. A statement defined to deliver focus to the organization.
B: Incorrect. The document will record any policy statements pertinent to the obligations but not the obligations themselves.
C: Incorrect. These detail the needs of the Quality Management System, not of the policy.
D: Incorrect. These would provide input to the definition of the policies but these would not be the policies themselves.