In planning to implement Service Management, what does the plan need to say regarding tools according to ISO/IEC 20000-2:2005?

A.
The plan defines the tools as appropriate to support the processes.

B.
The plan details the effects of new technologies and techniques on capacity.

C.
The plan does not state any tools requirements.

D.
The plan lists how every individual process is supported by a tool.

Explanation:
A: Correct. If tools are used to support a process, there is a need to define them.
B: Incorrect. This is a requirement of Capacity Management (6.5c) and not of the plan to implement Service Management.
C: Incorrect. The plan does require that tools are defined if used.
D: Incorrect. There is no requirement that every individual process must be supported by a tool.