Which type of event or activity can trigger a service Change, which would need to be catered for in the Service Management plan?

A.
Major Incident

B.
Service improvement activities

C.
System Lifecycle Management

D.
Urgent Change

Explanation:
A: Incorrect. This is an event within a process, the process is designed to handle these events, and so it does not affect the Service Management plan.
B: Correct. Improving the service implies changes to the processes and service and consequently affects the Service Management plan.
C: Incorrect. System Lifecycle Management manages the lifecycle of IT systems; this does not affect the Service Management plan.
D: Incorrect. This is an event within a process. The process is designed to handle these events, and so this does not affect the Service Management plan.