What details should be recorded as a baseline prior to implementing a plan for service improvement?

A.
backlog of changes for the service

B.
number of staff involved

C.
service quality and levels

D.
time taken to operate the process

Explanation:
A: Incorrect. This may be one of the measures if backlog of changes is to be reduced but there may be other details too.
B: Incorrect. This may be one of the measures if staff numbers are to be improved but there may be other details too.
C: Correct. The standard recommends the collection of service quality and levels as a baseline so that actual improvement can be measured.
D: Incorrect. This may be one of the measures if time taken is to be improved but there may be other details too.