You work as a help desk technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional.
A Domain.com user named Clive Wilson uses a client computer named Certkiller -WS271. One day Clive Wilson calls to complain that his desktop colors do not appear properly. Clive Wilson informs you that the desktop appeared properly before he upgraded the video adapter on Certkiller -WS271. He also informs you that he installed the appropriate video adapter drivers as supplied by the vendor of the video adapter.
You need to assist Clive Wilson in changing the screen resolution settings on Certkiller -WS271. What should you tell him to do?
A.
Restart Certkiller -WS271. Press F8 to enter the boot menu and select “Last Known Good Configuration” from the boot menu.
B.
On Certkiller -WS271, right-click the desktop and select Properties. Then click the Settings tab and configure the desired screen resolution and number of colors.
C.
On Certkiller -WS271, open the Control Panel and double-click the Display applet.
Then click the Advanced tab and configure the desired screen resolution and number of colors.
D.
On Certkiller -WS271, open the Control Panel and double-click the Display applet.
Then click the Advanced tab and increase the dots per inch (DPI) setting by clicking the Advanced button on the Settings tab.
Explanation:
The appropriate video adapter drivers have been installed on Certkiller -WS271. Now we need to configure the screen resolution settings. We can do this on the Settings tab of the Display Properties page. This can be accessed by right-clicking the desktop and selecting Properties, or by opening the Display applet in Control Panel.
Incorrect Answers:
A: The Last Known Good Configuration stores the Registry and driver setting that were in place when the computer was last started successfully. However, the computer has booted successfully, therefore the current settings will be stored as the Last Known Good Configuration.
C: The screen resolution settings can be configured on the Settings tab of the Display Properties page, not he Appearance tab.
D: You cannot adjust the dots per inch (DPI) setting. This setting describes the physical characteristic of the monitor.Reference:
Lisa Donald & James Chellis, MCSA/MCSE: Windows XP Professional Study Guide; Third Edition, Sybex Inc., Alameda, 2005, p. 134