You are a desktop support technician for your company. A user uses a printer that is attached locally to her computer. The user reports that the printer is not working. When she opens the print queue, she sees that the first print job has the following status: “Deleting – Error.” Other print jobs are waiting behind that first job. She states that the print queue has not changed for an hour. You need to ensure that the user’s printer works properly. You need to achieve this goal without requiring the user to reprint the other print jobs that are waiting in the queue.

What should you do?

A.
Instruct the user to select Pause printing on the Printer menu in the print queue.

B.
Remotely stop and restart the Print Spooler service on the user’s computer.

C.
Remotely stop and restart the Workstation service on the user’s computer.

D.
Instruct the user to delete and re-create the local printer object in Windows Explorer.