You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional.
Amy Wilson is the receptionist at Domain.com. Amy Wilson uses a client computer named Certkiller -WS275. Amy Wilson needs to send faxes to important clients on a regular basis. You install a fax modem and configure the Fax service on Certkiller -WS275. You then open Printers and Faxes folder in Control Panel on Certkiller -WS275 to verify that the Fax printer has been added.
A few days later Amy Wilson informs you that several Domain.com clients have complained that they are unable to send faxes to Amy Walsh. You discover that Certkiller -WS275 does not respond to incoming fax calls. You need to resolve this problem as soon as possible.
What should you do?

A.
Configured the fax modem on Certkiller -WS275 to receive faxes automatically.

B.
Upgrade Certkiller -WS275 to Windows 2000 Server.

C.
Add Amy Wilson to the Power Users group.

D.
Ensure that the telephone line attached to the fax modem is functioning properly.

Explanation:
The answer mode on the fax is probably set to manual which means that the user must manually respond to incoming calls. Configuring the answer mode to automatic will ensure that the fax modem responds automatically to incoming calls.
Incorrect Answers:
B: It is not necessary to upgrade Certkiller -WS275 to Windows 2000 Server.
C: Group membership does not affect the ability to receive faxes.
D: The problem in this scenario is not related to the phone line.
Reference:
Lisa Donald & James Chellis, MCSA/MCSE: Windows XP Professional Study Guide, Third Edition, Sybex, Alameda, 2005, p. 154.