You are a desktop support technician for your company. A user installs a new application and an updated video driver on her Windows XP Professional computer. The user reports that after she restarts the computer, the display is distorted.

You need to ensure that the user can run other applications without video distortion while you find the correct device driver.

What should you do?

A.
Instruct the user to use Device Manager to roll back the video driver.

B.
Instruct the user to restart the computer by using the Last Known Good Configuration option.

C.
Run the System Configuration utility and select the option to use the standard video drivers at startup.

D.
Use the Add Hardware Wizard to scan and install new hardware.