The goal of Change Management is to ensure that standardized methods and procedures are used
for efficient handling of all changes. Which of the following are Change Management terminologies?
Each correct answer represents a part of the solution. Choose three.

A.
Request for Change

B.
Service Request Management

C.
Change

D.
Forward Schedule of Changes

Explanation:
The Change Management terminologies are as follows:
Change: It is the addition, modification, or removal of CIs.
Request for Change (RFC): It is a form used to record details of a request for a change and is sent as
an input to Change Management by the Change Requestor.
Forward Schedule of Changes (FSC): It is a schedule that contains details of all forthcoming Changes.
Answer option B is incorrect. Service Request Management (SRM) is the underlying workflow and
processes that enable an IT procurement or service request to be reliably submitted, routed,

approved, monitored, and delivered. SRM is the process of managing a service request through its
lifecycle from submission through delivery and follow-up.
SRM may be manual or automated. In a manual system, a user calls a help desk to request a service,
and a help desk personnel creates a service ticket to route the service request. In an automated
system, the user submits a request through an online service catalog, and the application software
automatically routes the request through the appropriate processes for approval and service
delivery. These systems typically enable users to track the status of their service requests, and also
enable the management to monitor service delivery levels for quality control purposes.