What is Application Sizing?
The Application Sizing activity is part of Capacity Management. What is Application Sizing?
Which ITIL process is responsible for creating the cost agreements for extra support of the Service Desk?
Which ITIL process is responsible for creating the cost agreements for extra support of the Service
Desk?
Which ITIL process manager requires a report specifying the duration of an interruption of a Configuration Ite
Which ITIL process manager requires a report specifying the duration of an interruption of a
Configuration Item?
Who decides the category of a change?
Who decides the category of a change?
When can the Known Error be closed?
The successful diagnosis of a problem results in a Known Error. On the basis of this Known Error
a Request for Change may be raised. When can the Known Error be closed?
Which of the following ITIL processes could also initiate this kind of measure?
In IT Service Continuity Management various precautionary measures are taken, for example
using an emergency power provision. Which of the following ITIL processes could also initiate this
kind of measure?
When must a Post Implementation Review take place?
When must a Post Implementation Review take place?
Which activity takes place immediately after recording and registering an incident?
Which activity takes place immediately after recording and registering an incident?
Which ITIL process has the task of classifying incoming interruption reports?
Which ITIL process has the task of classifying incoming interruption reports?
Which of the following statements about the Service Catalogue is correct?
Which of the following statements about the Service Catalogue is correct?