Which of the following describes the basic concept of Integrity in the Security Management process?
Which of the following describes the basic concept of Integrity in the Security Management
process?
Which activity takes place after the evaluation of a service?
Users have complained about the e-mail service. An evaluation of the service has been
performed. Which activity takes place after the evaluation of a service?
what happens during the activity called "monitoring"?
In the Service Level Management Process, what happens during the activity called “monitoring”?
Which of the following reports is an incident?
Reports of different types arrive at a Service Desk. Which of the following reports is an incident?
Which ITIL process is responsible for solving these difficulties on a structural basis?
The cash registers in a supermarket experience network disruptions daily between 4 p.m. and 6
p.m. Which ITIL process is responsible for solving these difficulties on a structural basis?
Which ITIL process aims to prevent incidents resulting from changes to the IT infrastructure?
Which ITIL process aims to prevent incidents resulting from changes to the IT infrastructure?
What is the use of additional technical expertise in the Incident Management process called?
What is the use of additional technical expertise in the Incident Management process called?
which of the following activities was Configuration Management responsible?
A number of new PCs have been installed at a company’s offices. For which of the following
activities was Configuration Management responsible?
What ITIL process should be set up in order to provide good insight into these consequences?
In company X a specific component of the IT infrastructure has been modified. This could have
consequences for other components. What ITIL process should be set up in order to provide good
insight into these consequences?
Which term is applicable to this situation?
A customer calls the Service Desk and reports that the system is slow. He asks whether he can be
given another PC like his colleague’s, which is much faster. Which term is applicable to this
situation?