Where are the statuses of changes recorded?
Where are the statuses of changes recorded?
Where are activities documented with the aim of improving an IT service?
Where are activities documented with the aim of improving an IT service?
Which data, for a new Configuration item (CI), is recorded in the Configuration Management Database (CMDB)?
Which data, for a new Configuration item (CI), is recorded in the Configuration Management
Database (CMDB)?
What is the difference between Asset Management and Configuration Management?
Information and Communication Technologies (ICT) includes both Asset Management and
Configuration Management. What is the difference between Asset Management and Configuration
Management?
which ITIL process would it be putting in place?
When an organization decides to control the flow of incident information within the IT organization,
which ITIL process would it be putting in place?
which supplementary emergency measures must be taken?
Which ITIL process aims to trace business-critical services for which supplementary emergency
measures must be taken?
Which of the following is a benefit of using ITIL?
Which of the following is a benefit of using ITIL?
Which statement best describes the role of the Service Desk?
Which statement best describes the role of the Service Desk?
What is the meaning of the term Serviceability?
What is the meaning of the term Serviceability?
Which activity is not a Service Desk activity?
Which activity is not a Service Desk activity?