Which of the following is a Problem Management activity that can be categorized as being proactive?
One of Problem Management’s tasks is to proactively prevent incidents. Which of the following is a
Problem Management activity that can be categorized as being proactive?
What information is this?
Information is regularly exchanged between Problem Management and Change Management.
What information is this?
Which ITIL process provides change proposals in order to eliminate structural errors?
Which ITIL process provides change proposals in order to eliminate structural errors?
What is meant by the urgency of an incident?
What is meant by the urgency of an incident?
Which of the following tasks is part of proactive Problem Management?
Which of the following tasks is part of proactive Problem Management?
Which ITIL process has the objective of helping to monitor the IT services by maintaining a logical model of t
Which ITIL process has the objective of helping to monitor the IT services by maintaining a logical
model of the IT infrastructure and IT services?
Which of the following answers specifies the correct sequence for these steps?
According to the Deming quality circle a number of steps must be performed repeatedly in order to
ensure good performance. Which of the following answers specifies the correct sequence for
these steps?
what is Capacity Management responsible?
For what is Capacity Management responsible?
which of the following activities of Configuration Management are audits regularly implemented?
For which of the following activities of Configuration Management are audits regularly
implemented?
which ITIL department has responsibilities that include distributing information to users?
Which ITIL process or which ITIL department has responsibilities that include distributing
information to users?