What is the first step when registering an incident?
What is the first step when registering an incident?
When is a back-out plan invoked?
When is a back-out plan invoked?
What is the term used for a situation derived from a series of incidents with the same characteristics?
What is the term used for a situation derived from a series of incidents with the same
characteristics?
which have been made to the IT infrastructure have been properly documented?
Which ITIL process verifies that the modifications which have been made to the IT infrastructure
have been properly documented?
Which activity of Security Management leads to a security sub-clause in the Service Level Agreement (SLA)?
Security Management includes a number of sub-processes. Which activity of Security
Management leads to a security sub-clause in the Service Level Agreement (SLA)?
Which of the following parties involved in an incident determines whether that incident can be closed?
Which of the following parties involved in an incident determines whether that incident can be
closed?
When should power failure be considered a disaster to enact the ITSC Plan?
A power failure has knocked out the entire IT infrastructure. Fortunately, there is an ITSC Plan
available. When should power failure be considered a disaster to enact the ITSC Plan?