When is a Known Error identified?
When is a Known Error identified?
Which ITIL process has the following objective?
Which ITIL process has the following objective? Correcting malfunctions in the services as quickly
as possible by minimizing the consequences of the malfunctions, so that the user is hindered as
little as possible.
What aspects would you not expect to see in a Service Level report designed for the customer?
What aspects would you not expect to see in a Service Level report designed for the customer?
Which ITIL process is responsible for handling an application for a new workstation according to a standard wo
Which ITIL process is responsible for handling an application for a new workstation according to a
standard working method?
What is a request to replace something within the IT infrastructure called?
What is a request to replace something within the IT infrastructure called?
Which ITIL process is responsible for this?
When the cause of one or more incidents is not known, additional resources are assigned to
identify the cause. Which ITIL process is responsible for this?
Under whose leadership is this discussion held?
An organization plans on implementing a new network operating system. Before the actual
implementation takes place, the plan of approach for achieving the implementation is discussed.
Under whose leadership is this discussion held?
What is the criterion used by Change Management in determining the category for a Request for Change?
What is the criterion used by Change Management in determining the category for a Request for
Change?
Which activity is not the responsibility of IT Service Continuity Management?
Which activity is not the responsibility of IT Service Continuity Management?
Which of the following is the best description of the contents of the Definitive Software Library?
Which of the following is the best description of the contents of the Definitive Software Library?