A user has reported that their computer is not working. The user cannot properly explain the computers problem. Which of the following steps should the technician take NEXT in order to resolve the situation?

A.
Perform a System Restore on the machine.

B.
Ask simple questions to further identify the issue.

C.
Escalate the issue to a manager for further resolution.

D.
Ask the user to turn the computer off and on again to see if the problem can be recreated.