The help desk technician receives a call from an irate user who is using profanity and yelling at the technician. To BEST defuse the situation, the technician should:

A.
Hang up and let the caller calm down for a while.

B.
Speak louder and use profanity to mimic the users tone.

C.
Converse with the user in a soft voice and low tone.

D.
Place the caller back in the queue and answer another call.