A helpdesk phone support technician is finding it difficult to understand a customer due to their heavy accent. Which of the following actions should the technician take NEXT to help the customer resolve their problem?

A.
Have the customer call back at a later time.

B.
Repeat back to the customer what they heard as the problem.

C.
Tell the customer that their accent is preventing the technician from helping them.

D.
Ask the customer to not speak with an accent.