PrepAway - Latest Free Exam Questions & Answers

If a technician is getting frustrated during a support call, which of the following could the technician emplo

If a technician is getting frustrated during a support call, which of the following could the technician employ to avoid irritating the customer?

PrepAway - Latest Free Exam Questions & Answers

A.
End the call quickly, even if a solution has not been found.

B.
Ask the caller to call back in a while.

C.
Put the caller on hold briefly and take a deep breath,

D.
Pass the caller to another support representative.


Leave a Reply