An administrator is troubleshooting a problem on an application server, but has not determined the
cause of the problem and is not able to replicate the problem. Which of the following should the
administrator do prior to escalating the issue?
A.
Gather information from users.
B.
Reboot the server.
C.
Apply the latest service packs to the operating system.
D.
Perform a root cause analysis.
I really believe the answer here should be B. Users do not normally supply information to help troubleshoot an application server. Performing a root cause analysis is only done after a problem has been resolved and I can’t see the latest service packs having not been installed being the issue otherwise you would not be escalating the call.
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A is the correct answer guys, the question says its an Application Server so for an Administrator to troubleshoot it means users had complained about accessing the application and so the Administrator should question users, ask them why they complained in the first place, were there any error messages they got. Rebooting the server is not gonna fix the issue cause what if its an issue that cant be fixed with a reboot.
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Agree on Vic’s logic and server management
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I agree with the answer. A
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