A title company wishes to scope out its residential mortgage packaging business process. All of the
mortgage packets are internally received at a central office. How should a consultant next proceed in
the identification phase?

A.
Locate key stakeholder groups and observe the workflow in action

B.
Conduct focus groups with members of each department

C.
Develop a detailed process workflow and refer back to all the participating decision makers

D.
Conduct an electronic survey to all the customers employees documenting the responses in a
project database