Scenario
Following the merger of two financial companies, management is considering combining the
two distinct customer call centers into a single physical location. In addition to the overall call
center headcount increasing by 30%, the support for two distinct customer bases presents
the potential of having two different desktop PCs on the desk of each call center employee.
Instead of correspondingly increasing IT support headcount to manage the single, larger call
center and call center infrastructure, management believes they can reduce the required
time to support call center operations by 40% if they employ virtual desktop technology. An
initial assessment has identified the need for a centralized storage solution that could
support 500 virtual desktops running a variety of applications that can scale quickly to
accommodate an expected increase in call center staff. The customer is already an HP
Blade System customer using HP Virtual Connect Flex-10.
Some of the additional business criteria identified in customer planning interviews includes:
Use client virtualization for the desktops.
Achieve the highest possible density and performance for the virtual desktops,but keep the
virtual desktop storage traffic off the network due to a current, existing limitation of only
1GbE.
Do not use standalone, network-attached storage.
Limit the impact of additional rack space.
Minimize the risk of additional help-desk tickets.
Present multiple solutions, prioritized with a recommendation.
Refer to the scenario.
You suggest VMware View as a solution component to solve some of the customer business
challenges.
Which step should you take next to ensure that the solution meets HP best practices for
VMware View?
A.
Validate compatibility using HP Single Point of Connectivity Knowledge(SPOCK).
B.
Validate configuration using the HP SAN Design Reference Guide.
C.
Create the HP Virtualization Bundle configuration in SalesBUILDER for Windows to
validate connectivity.
D.
Compare the design to the HP Client Virtualization Enterprise Reference Architecture.