###BeginCaseStudy###
Case Study: 4
Litware, Inc
Overview
Litware, Inc. is a manufacturing company. Litware has a large data center and several offices.
Existing Environment
Network Infrastructure
The network contains a third-party network management device that supports SNMPv3. The
network contains network devices that support ICMP and SNMP and other devices that
support SNMP only.

A group named Network Technicians contains the user accounts for the support technicians
who manage all of the network servers. The support technicians regularly install updates on
the network servers.
System Center 2012 Infrastructure
Litware has all of the System Center 2012 components installed in the data centers. Service
Manager is integrated with Configuration Manager and Operations Manager.
The System Center 2012 Monitoring Pack for UNIX and Linux Operating Systems is
installed on the Operations Manager servers.
Software updates are deployed by using Windows Server Update Services (WSUS) and
Configuration Manager.
Virtualization Infrastructure
Litware has 30 Hyper-V hosts that run Windows Server 2008 R2. The Hyper-V hosts are
members of failover clusters.
Each office contains two virtual machines that run Microsoft SQL Server 2008 R2. The
virtual machines are configured in a failover cluster.
You have 100 virtual machines that run the following operating systems:
• Windows Server 2012
• Windows Server 2008 R2
• Windows Server 2003 R2
• Red Hat Enterprise Linux 6
• SUSE Linux Enterprise Server 11
Application Infrastructure
Litware has a distributed application named App1 that is installed on several virtual
machines.
The failover clusters host the databases used by App1. The components of App1 are in a
service template and a distributed application design.
Several other applications are installed on dedicated application servers. The application
servers are deployed as virtual machines.
Problem Statements
Litware identifies the following issues:
• The primary service of App1, named App1Service, hangs frequently and logs
events in the application log on theserver where ApplService fails.
• A recent security audit discovers that servers are vulnerable to attack due to
misconfigurations of the operating system.
Requirements
Planned Changes
Litware plans to implement the following changes:
• Replace the third-party network monitoring solution by using a System Center
2012 solution. The System Center 2012 solution must monitor all of the
devices monitored by the third-party solution and must discover new devices.
• On all of the virtual machines that have App1 installed, update App1 to a new
version.
Technical Requirements
Litware identifies the following technical requirements:
• Application administrators must be able to back up and restore their respective
application servers. Each server must be backed up at a different time.

• All virtual machines must be deployed by using virtual machine templates.
The templates must be prepared by using Sysprep.
• All resolved Service Manager incidents must close automatically after 72
hours.
Availability Requirements
Litware identifies the following availability requirements:
• Each request by a support technician to place a server in maintenance mode
must be approved by a network administrator.
• App1 must have 99.99 percent availability.

###EndCaseStudy###

You are preparing a virtual machine that will be used as a template.
You need to install SQL Server 2008 R2 on the virtual machine. The solution must meet the technical
requirement for creating virtual machines.

Which SQL Server 2008 R2 installation option should you select?

###BeginCaseStudy###
Case Study: 4
Litware, Inc
Overview
Litware, Inc. is a manufacturing company. Litware has a large data center and several offices.
Existing Environment
Network Infrastructure
The network contains a third-party network management device that supports SNMPv3. The
network contains network devices that support ICMP and SNMP and other devices that
support SNMP only.

A group named Network Technicians contains the user accounts for the support technicians
who manage all of the network servers. The support technicians regularly install updates on
the network servers.
System Center 2012 Infrastructure
Litware has all of the System Center 2012 components installed in the data centers. Service
Manager is integrated with Configuration Manager and Operations Manager.
The System Center 2012 Monitoring Pack for UNIX and Linux Operating Systems is
installed on the Operations Manager servers.
Software updates are deployed by using Windows Server Update Services (WSUS) and
Configuration Manager.
Virtualization Infrastructure
Litware has 30 Hyper-V hosts that run Windows Server 2008 R2. The Hyper-V hosts are
members of failover clusters.
Each office contains two virtual machines that run Microsoft SQL Server 2008 R2. The
virtual machines are configured in a failover cluster.
You have 100 virtual machines that run the following operating systems:
• Windows Server 2012
• Windows Server 2008 R2
• Windows Server 2003 R2
• Red Hat Enterprise Linux 6
• SUSE Linux Enterprise Server 11
Application Infrastructure
Litware has a distributed application named App1 that is installed on several virtual
machines.
The failover clusters host the databases used by App1. The components of App1 are in a
service template and a distributed application design.
Several other applications are installed on dedicated application servers. The application
servers are deployed as virtual machines.
Problem Statements
Litware identifies the following issues:
• The primary service of App1, named App1Service, hangs frequently and logs
events in the application log on theserver where ApplService fails.
• A recent security audit discovers that servers are vulnerable to attack due to
misconfigurations of the operating system.
Requirements
Planned Changes
Litware plans to implement the following changes:
• Replace the third-party network monitoring solution by using a System Center
2012 solution. The System Center 2012 solution must monitor all of the
devices monitored by the third-party solution and must discover new devices.
• On all of the virtual machines that have App1 installed, update App1 to a new
version.
Technical Requirements
Litware identifies the following technical requirements:
• Application administrators must be able to back up and restore their respective
application servers. Each server must be backed up at a different time.

• All virtual machines must be deployed by using virtual machine templates.
The templates must be prepared by using Sysprep.
• All resolved Service Manager incidents must close automatically after 72
hours.
Availability Requirements
Litware identifies the following availability requirements:
• Each request by a support technician to place a server in maintenance mode
must be approved by a network administrator.
• App1 must have 99.99 percent availability.

###EndCaseStudy###

You need to recommend a solution to resolve the security issue for the servers.
What should you include in the recommendation? (More than one answer choice may achieve the
goal. Select the BEST answer.)

###BeginCaseStudy###
Case Study: 4
Litware, Inc
Overview
Litware, Inc. is a manufacturing company. Litware has a large data center and several offices.
Existing Environment
Network Infrastructure
The network contains a third-party network management device that supports SNMPv3. The
network contains network devices that support ICMP and SNMP and other devices that
support SNMP only.

A group named Network Technicians contains the user accounts for the support technicians
who manage all of the network servers. The support technicians regularly install updates on
the network servers.
System Center 2012 Infrastructure
Litware has all of the System Center 2012 components installed in the data centers. Service
Manager is integrated with Configuration Manager and Operations Manager.
The System Center 2012 Monitoring Pack for UNIX and Linux Operating Systems is
installed on the Operations Manager servers.
Software updates are deployed by using Windows Server Update Services (WSUS) and
Configuration Manager.
Virtualization Infrastructure
Litware has 30 Hyper-V hosts that run Windows Server 2008 R2. The Hyper-V hosts are
members of failover clusters.
Each office contains two virtual machines that run Microsoft SQL Server 2008 R2. The
virtual machines are configured in a failover cluster.
You have 100 virtual machines that run the following operating systems:
• Windows Server 2012
• Windows Server 2008 R2
• Windows Server 2003 R2
• Red Hat Enterprise Linux 6
• SUSE Linux Enterprise Server 11
Application Infrastructure
Litware has a distributed application named App1 that is installed on several virtual
machines.
The failover clusters host the databases used by App1. The components of App1 are in a
service template and a distributed application design.
Several other applications are installed on dedicated application servers. The application
servers are deployed as virtual machines.
Problem Statements
Litware identifies the following issues:
• The primary service of App1, named App1Service, hangs frequently and logs
events in the application log on theserver where ApplService fails.
• A recent security audit discovers that servers are vulnerable to attack due to
misconfigurations of the operating system.
Requirements
Planned Changes
Litware plans to implement the following changes:
• Replace the third-party network monitoring solution by using a System Center
2012 solution. The System Center 2012 solution must monitor all of the
devices monitored by the third-party solution and must discover new devices.
• On all of the virtual machines that have App1 installed, update App1 to a new
version.
Technical Requirements
Litware identifies the following technical requirements:
• Application administrators must be able to back up and restore their respective
application servers. Each server must be backed up at a different time.

• All virtual machines must be deployed by using virtual machine templates.
The templates must be prepared by using Sysprep.
• All resolved Service Manager incidents must close automatically after 72
hours.
Availability Requirements
Litware identifies the following availability requirements:
• Each request by a support technician to place a server in maintenance mode
must be approved by a network administrator.
• App1 must have 99.99 percent availability.

###EndCaseStudy###

You need to recommend a solution for the application servers. The solution must meet the technical
requirements.
What should you create?

###BeginCaseStudy###
Case Study: 5
Contoso Ltd
Overview
Contoso, Ltd. is a manufacturing company that has 3,000 users.
Contoso has a data center in Toronto and 20 offices across Canada. The offices connect to
each other by using a WAN link. Each office connects directly to the Internet.
Existing Environment
Active Directory Environment
The network contains an Active Directory forest named contoso.com. The forest contains a
single domain. All domain controllers run Windows Server 2012. All servers run Windows
Server 2008 R2.
Each office contains three domain controllers. Each office is configured as an Active
Directory site.
System Center 2012 Infrastructure

Contoso has a System Center 2012 infrastructure that contains 11 servers. The servers are
configured as shown in the following table.

Contoso has a private cloud named Cloud1. Cloud1 is managed by using VMM. The
following applications run in Cloud 1:
• Microsoft Exchange Server 2010
• Microsoft SharePoint Server 2010
• A custom manufacturing application named App1
The Hyper-V hosts are managed by using VMM. TOR-H01 and TOR-H02 are nodes in a
failover cluster.
The switches that are part of the network fabric are from various manufacturers and are
managed by using SNMPv3.
App1
An application named App1 is deployed from a VMM service template that consists of one
front-end web server and one back-end database server. App1 processes credit card
information.
The instance of App1 running in the data center uses two virtual machines named VM1 and
VM2. TOR-H01 hosts VM1 and VM2.
App1 is managed by using a custom management pack named MP1. The management pack
used to monitor App1 contains a distributed application diagram named App1DAD.
The service level agreement (SLA) for App1 states that App1 must be available 99 percent of
the time.
Problem Statements
Contoso identifies the following issues:
• Currently, all Operations Manager alerts are sent by email only. Database
administrators require alerts to be sent by text message. The cell phone

numbers of the database administrators are already configured in Operations
Manager.
• Administrators report that the processor performance counters for the Hyper-V
hosts display values that are lower than the actual load on the hosts.
Requirements
Business Goals
Contoso wants to minimize hardware and software costs, whenever possible.
Planned Changes
Contoso plans to add a new web server to the App1 service template. Traffic to the new web
server will be load balanced with the existing web server by using a hardware load balancer.
Technical Requirements
Contoso identifies the following technical requirements for the planned deployment:
• Automatically apply software updates issued by Microsoft to all of the HyperV hosts.
• Automatically assign incidents to administrators when a Configuration
Manager service fails.
• Ensure that the Exchange Server administrators can request that new virtual
machines be added to the Exchange Server organization by using Internet
Explorer.
• Monitor the uptime of all the Hyper-V hosts and all the virtual machines by
using Operations Manager and VMM. Performance and Resource
Optimization (PRO)-enabled management packs will be used.
• Ensure that users have a self-service portal that provides them with the ability
to back up individual virtual machines. Users must receive an email message
confirming that the backup is complete.
• Ensure that database administrators are alerted by a text message when an
error occurs on a server that they manage. The text messages should be
delivered regardless of the current network conditions.
• Network administrators report that they currently use different tools to monitor
the port status on the switches. The network administrators want to manage all
of the switches by using Operations Manager.
App1 Requirements
Contoso identifies the following requirements for App1:
• Create an object in the App1 management pack to track the SLA.
• Ensure that multiple monitoring thresholds can be used for different instances
of App1.
• Ensure that App1 complies with the Payment Card Industry Data Security
Standard (PCI DSS).

###EndCaseStudy###

DRAG DROP
You are evaluating the deployment of System Center 2012 Service Manager and System Center 2012
Orchestrator.
You need to recommend a solution to meet the technical requirement for backups.
In which order should you perform the actions? (To answer, move all of the actions from the list of
actions to the answer area and arrange them in the correct order.)

###BeginCaseStudy###
Case Study: 5
Contoso Ltd
Overview
Contoso, Ltd. is a manufacturing company that has 3,000 users.
Contoso has a data center in Toronto and 20 offices across Canada. The offices connect to
each other by using a WAN link. Each office connects directly to the Internet.
Existing Environment
Active Directory Environment
The network contains an Active Directory forest named contoso.com. The forest contains a
single domain. All domain controllers run Windows Server 2012. All servers run Windows
Server 2008 R2.
Each office contains three domain controllers. Each office is configured as an Active
Directory site.
System Center 2012 Infrastructure

Contoso has a System Center 2012 infrastructure that contains 11 servers. The servers are
configured as shown in the following table.

Contoso has a private cloud named Cloud1. Cloud1 is managed by using VMM. The
following applications run in Cloud 1:
• Microsoft Exchange Server 2010
• Microsoft SharePoint Server 2010
• A custom manufacturing application named App1
The Hyper-V hosts are managed by using VMM. TOR-H01 and TOR-H02 are nodes in a
failover cluster.
The switches that are part of the network fabric are from various manufacturers and are
managed by using SNMPv3.
App1
An application named App1 is deployed from a VMM service template that consists of one
front-end web server and one back-end database server. App1 processes credit card
information.
The instance of App1 running in the data center uses two virtual machines named VM1 and
VM2. TOR-H01 hosts VM1 and VM2.
App1 is managed by using a custom management pack named MP1. The management pack
used to monitor App1 contains a distributed application diagram named App1DAD.
The service level agreement (SLA) for App1 states that App1 must be available 99 percent of
the time.
Problem Statements
Contoso identifies the following issues:
• Currently, all Operations Manager alerts are sent by email only. Database
administrators require alerts to be sent by text message. The cell phone

numbers of the database administrators are already configured in Operations
Manager.
• Administrators report that the processor performance counters for the Hyper-V
hosts display values that are lower than the actual load on the hosts.
Requirements
Business Goals
Contoso wants to minimize hardware and software costs, whenever possible.
Planned Changes
Contoso plans to add a new web server to the App1 service template. Traffic to the new web
server will be load balanced with the existing web server by using a hardware load balancer.
Technical Requirements
Contoso identifies the following technical requirements for the planned deployment:
• Automatically apply software updates issued by Microsoft to all of the HyperV hosts.
• Automatically assign incidents to administrators when a Configuration
Manager service fails.
• Ensure that the Exchange Server administrators can request that new virtual
machines be added to the Exchange Server organization by using Internet
Explorer.
• Monitor the uptime of all the Hyper-V hosts and all the virtual machines by
using Operations Manager and VMM. Performance and Resource
Optimization (PRO)-enabled management packs will be used.
• Ensure that users have a self-service portal that provides them with the ability
to back up individual virtual machines. Users must receive an email message
confirming that the backup is complete.
• Ensure that database administrators are alerted by a text message when an
error occurs on a server that they manage. The text messages should be
delivered regardless of the current network conditions.
• Network administrators report that they currently use different tools to monitor
the port status on the switches. The network administrators want to manage all
of the switches by using Operations Manager.
App1 Requirements
Contoso identifies the following requirements for App1:
• Create an object in the App1 management pack to track the SLA.
• Ensure that multiple monitoring thresholds can be used for different instances
of App1.
• Ensure that App1 complies with the Payment Card Industry Data Security
Standard (PCI DSS).

###EndCaseStudy###

HOTSPOT
You need to create a Service Level Tracking object to meet the requirements for monitoring the SLA
for App1.
How should you configure the Service Level Tracking object? (To answer, select the appropriate
options in the answer area.)

###BeginCaseStudy###
Case Study: 5
Contoso Ltd
Overview
Contoso, Ltd. is a manufacturing company that has 3,000 users.
Contoso has a data center in Toronto and 20 offices across Canada. The offices connect to
each other by using a WAN link. Each office connects directly to the Internet.
Existing Environment
Active Directory Environment
The network contains an Active Directory forest named contoso.com. The forest contains a
single domain. All domain controllers run Windows Server 2012. All servers run Windows
Server 2008 R2.
Each office contains three domain controllers. Each office is configured as an Active
Directory site.
System Center 2012 Infrastructure

Contoso has a System Center 2012 infrastructure that contains 11 servers. The servers are
configured as shown in the following table.

Contoso has a private cloud named Cloud1. Cloud1 is managed by using VMM. The
following applications run in Cloud 1:
• Microsoft Exchange Server 2010
• Microsoft SharePoint Server 2010
• A custom manufacturing application named App1
The Hyper-V hosts are managed by using VMM. TOR-H01 and TOR-H02 are nodes in a
failover cluster.
The switches that are part of the network fabric are from various manufacturers and are
managed by using SNMPv3.
App1
An application named App1 is deployed from a VMM service template that consists of one
front-end web server and one back-end database server. App1 processes credit card
information.
The instance of App1 running in the data center uses two virtual machines named VM1 and
VM2. TOR-H01 hosts VM1 and VM2.
App1 is managed by using a custom management pack named MP1. The management pack
used to monitor App1 contains a distributed application diagram named App1DAD.
The service level agreement (SLA) for App1 states that App1 must be available 99 percent of
the time.
Problem Statements
Contoso identifies the following issues:
• Currently, all Operations Manager alerts are sent by email only. Database
administrators require alerts to be sent by text message. The cell phone

numbers of the database administrators are already configured in Operations
Manager.
• Administrators report that the processor performance counters for the Hyper-V
hosts display values that are lower than the actual load on the hosts.
Requirements
Business Goals
Contoso wants to minimize hardware and software costs, whenever possible.
Planned Changes
Contoso plans to add a new web server to the App1 service template. Traffic to the new web
server will be load balanced with the existing web server by using a hardware load balancer.
Technical Requirements
Contoso identifies the following technical requirements for the planned deployment:
• Automatically apply software updates issued by Microsoft to all of the HyperV hosts.
• Automatically assign incidents to administrators when a Configuration
Manager service fails.
• Ensure that the Exchange Server administrators can request that new virtual
machines be added to the Exchange Server organization by using Internet
Explorer.
• Monitor the uptime of all the Hyper-V hosts and all the virtual machines by
using Operations Manager and VMM. Performance and Resource
Optimization (PRO)-enabled management packs will be used.
• Ensure that users have a self-service portal that provides them with the ability
to back up individual virtual machines. Users must receive an email message
confirming that the backup is complete.
• Ensure that database administrators are alerted by a text message when an
error occurs on a server that they manage. The text messages should be
delivered regardless of the current network conditions.
• Network administrators report that they currently use different tools to monitor
the port status on the switches. The network administrators want to manage all
of the switches by using Operations Manager.
App1 Requirements
Contoso identifies the following requirements for App1:
• Create an object in the App1 management pack to track the SLA.
• Ensure that multiple monitoring thresholds can be used for different instances
of App1.
• Ensure that App1 complies with the Payment Card Industry Data Security
Standard (PCI DSS).

###EndCaseStudy###

You need to recommend which System Center 2012 component must be added to the System
Center infrastructure to meet the technical requirement for the Configuration Manager service.
The solution must minimize administrative effort.
Which component should you recommend?

###BeginCaseStudy###
Case Study: 5
Contoso Ltd
Overview
Contoso, Ltd. is a manufacturing company that has 3,000 users.
Contoso has a data center in Toronto and 20 offices across Canada. The offices connect to
each other by using a WAN link. Each office connects directly to the Internet.
Existing Environment
Active Directory Environment
The network contains an Active Directory forest named contoso.com. The forest contains a
single domain. All domain controllers run Windows Server 2012. All servers run Windows
Server 2008 R2.
Each office contains three domain controllers. Each office is configured as an Active
Directory site.
System Center 2012 Infrastructure

Contoso has a System Center 2012 infrastructure that contains 11 servers. The servers are
configured as shown in the following table.

Contoso has a private cloud named Cloud1. Cloud1 is managed by using VMM. The
following applications run in Cloud 1:
• Microsoft Exchange Server 2010
• Microsoft SharePoint Server 2010
• A custom manufacturing application named App1
The Hyper-V hosts are managed by using VMM. TOR-H01 and TOR-H02 are nodes in a
failover cluster.
The switches that are part of the network fabric are from various manufacturers and are
managed by using SNMPv3.
App1
An application named App1 is deployed from a VMM service template that consists of one
front-end web server and one back-end database server. App1 processes credit card
information.
The instance of App1 running in the data center uses two virtual machines named VM1 and
VM2. TOR-H01 hosts VM1 and VM2.
App1 is managed by using a custom management pack named MP1. The management pack
used to monitor App1 contains a distributed application diagram named App1DAD.
The service level agreement (SLA) for App1 states that App1 must be available 99 percent of
the time.
Problem Statements
Contoso identifies the following issues:
• Currently, all Operations Manager alerts are sent by email only. Database
administrators require alerts to be sent by text message. The cell phone

numbers of the database administrators are already configured in Operations
Manager.
• Administrators report that the processor performance counters for the Hyper-V
hosts display values that are lower than the actual load on the hosts.
Requirements
Business Goals
Contoso wants to minimize hardware and software costs, whenever possible.
Planned Changes
Contoso plans to add a new web server to the App1 service template. Traffic to the new web
server will be load balanced with the existing web server by using a hardware load balancer.
Technical Requirements
Contoso identifies the following technical requirements for the planned deployment:
• Automatically apply software updates issued by Microsoft to all of the HyperV hosts.
• Automatically assign incidents to administrators when a Configuration
Manager service fails.
• Ensure that the Exchange Server administrators can request that new virtual
machines be added to the Exchange Server organization by using Internet
Explorer.
• Monitor the uptime of all the Hyper-V hosts and all the virtual machines by
using Operations Manager and VMM. Performance and Resource
Optimization (PRO)-enabled management packs will be used.
• Ensure that users have a self-service portal that provides them with the ability
to back up individual virtual machines. Users must receive an email message
confirming that the backup is complete.
• Ensure that database administrators are alerted by a text message when an
error occurs on a server that they manage. The text messages should be
delivered regardless of the current network conditions.
• Network administrators report that they currently use different tools to monitor
the port status on the switches. The network administrators want to manage all
of the switches by using Operations Manager.
App1 Requirements
Contoso identifies the following requirements for App1:
• Create an object in the App1 management pack to track the SLA.
• Ensure that multiple monitoring thresholds can be used for different instances
of App1.
• Ensure that App1 complies with the Payment Card Industry Data Security
Standard (PCI DSS).

###EndCaseStudy###

You need to recommend a solution to meet the update requirement for the Hyper-V hosts.
What should you include in the recommendation? (More than one answer choice may achieve the
goal. Select the BEST answer.)

###BeginCaseStudy###
Case Study: 5
Contoso Ltd
Overview
Contoso, Ltd. is a manufacturing company that has 3,000 users.
Contoso has a data center in Toronto and 20 offices across Canada. The offices connect to
each other by using a WAN link. Each office connects directly to the Internet.
Existing Environment
Active Directory Environment
The network contains an Active Directory forest named contoso.com. The forest contains a
single domain. All domain controllers run Windows Server 2012. All servers run Windows
Server 2008 R2.
Each office contains three domain controllers. Each office is configured as an Active
Directory site.
System Center 2012 Infrastructure

Contoso has a System Center 2012 infrastructure that contains 11 servers. The servers are
configured as shown in the following table.

Contoso has a private cloud named Cloud1. Cloud1 is managed by using VMM. The
following applications run in Cloud 1:
• Microsoft Exchange Server 2010
• Microsoft SharePoint Server 2010
• A custom manufacturing application named App1
The Hyper-V hosts are managed by using VMM. TOR-H01 and TOR-H02 are nodes in a
failover cluster.
The switches that are part of the network fabric are from various manufacturers and are
managed by using SNMPv3.
App1
An application named App1 is deployed from a VMM service template that consists of one
front-end web server and one back-end database server. App1 processes credit card
information.
The instance of App1 running in the data center uses two virtual machines named VM1 and
VM2. TOR-H01 hosts VM1 and VM2.
App1 is managed by using a custom management pack named MP1. The management pack
used to monitor App1 contains a distributed application diagram named App1DAD.
The service level agreement (SLA) for App1 states that App1 must be available 99 percent of
the time.
Problem Statements
Contoso identifies the following issues:
• Currently, all Operations Manager alerts are sent by email only. Database
administrators require alerts to be sent by text message. The cell phone

numbers of the database administrators are already configured in Operations
Manager.
• Administrators report that the processor performance counters for the Hyper-V
hosts display values that are lower than the actual load on the hosts.
Requirements
Business Goals
Contoso wants to minimize hardware and software costs, whenever possible.
Planned Changes
Contoso plans to add a new web server to the App1 service template. Traffic to the new web
server will be load balanced with the existing web server by using a hardware load balancer.
Technical Requirements
Contoso identifies the following technical requirements for the planned deployment:
• Automatically apply software updates issued by Microsoft to all of the HyperV hosts.
• Automatically assign incidents to administrators when a Configuration
Manager service fails.
• Ensure that the Exchange Server administrators can request that new virtual
machines be added to the Exchange Server organization by using Internet
Explorer.
• Monitor the uptime of all the Hyper-V hosts and all the virtual machines by
using Operations Manager and VMM. Performance and Resource
Optimization (PRO)-enabled management packs will be used.
• Ensure that users have a self-service portal that provides them with the ability
to back up individual virtual machines. Users must receive an email message
confirming that the backup is complete.
• Ensure that database administrators are alerted by a text message when an
error occurs on a server that they manage. The text messages should be
delivered regardless of the current network conditions.
• Network administrators report that they currently use different tools to monitor
the port status on the switches. The network administrators want to manage all
of the switches by using Operations Manager.
App1 Requirements
Contoso identifies the following requirements for App1:
• Create an object in the App1 management pack to track the SLA.
• Ensure that multiple monitoring thresholds can be used for different instances
of App1.
• Ensure that App1 complies with the Payment Card Industry Data Security
Standard (PCI DSS).

###EndCaseStudy###

DRAG DROP
You are evaluating the deployment of System Center 2012 Service Manager.
You need to recommend which actions must be performed to meet the technical requirements for
the Exchange Server servers.
Which four actions should you perform in sequence? (To answer, move the appropriate four actions
from the list of actions to the answer area and arrange them in the correct order.)

###BeginCaseStudy###
Case Study: 5
Contoso Ltd
Overview
Contoso, Ltd. is a manufacturing company that has 3,000 users.
Contoso has a data center in Toronto and 20 offices across Canada. The offices connect to
each other by using a WAN link. Each office connects directly to the Internet.
Existing Environment
Active Directory Environment
The network contains an Active Directory forest named contoso.com. The forest contains a
single domain. All domain controllers run Windows Server 2012. All servers run Windows
Server 2008 R2.
Each office contains three domain controllers. Each office is configured as an Active
Directory site.
System Center 2012 Infrastructure

Contoso has a System Center 2012 infrastructure that contains 11 servers. The servers are
configured as shown in the following table.

Contoso has a private cloud named Cloud1. Cloud1 is managed by using VMM. The
following applications run in Cloud 1:
• Microsoft Exchange Server 2010
• Microsoft SharePoint Server 2010
• A custom manufacturing application named App1
The Hyper-V hosts are managed by using VMM. TOR-H01 and TOR-H02 are nodes in a
failover cluster.
The switches that are part of the network fabric are from various manufacturers and are
managed by using SNMPv3.
App1
An application named App1 is deployed from a VMM service template that consists of one
front-end web server and one back-end database server. App1 processes credit card
information.
The instance of App1 running in the data center uses two virtual machines named VM1 and
VM2. TOR-H01 hosts VM1 and VM2.
App1 is managed by using a custom management pack named MP1. The management pack
used to monitor App1 contains a distributed application diagram named App1DAD.
The service level agreement (SLA) for App1 states that App1 must be available 99 percent of
the time.
Problem Statements
Contoso identifies the following issues:
• Currently, all Operations Manager alerts are sent by email only. Database
administrators require alerts to be sent by text message. The cell phone

numbers of the database administrators are already configured in Operations
Manager.
• Administrators report that the processor performance counters for the Hyper-V
hosts display values that are lower than the actual load on the hosts.
Requirements
Business Goals
Contoso wants to minimize hardware and software costs, whenever possible.
Planned Changes
Contoso plans to add a new web server to the App1 service template. Traffic to the new web
server will be load balanced with the existing web server by using a hardware load balancer.
Technical Requirements
Contoso identifies the following technical requirements for the planned deployment:
• Automatically apply software updates issued by Microsoft to all of the HyperV hosts.
• Automatically assign incidents to administrators when a Configuration
Manager service fails.
• Ensure that the Exchange Server administrators can request that new virtual
machines be added to the Exchange Server organization by using Internet
Explorer.
• Monitor the uptime of all the Hyper-V hosts and all the virtual machines by
using Operations Manager and VMM. Performance and Resource
Optimization (PRO)-enabled management packs will be used.
• Ensure that users have a self-service portal that provides them with the ability
to back up individual virtual machines. Users must receive an email message
confirming that the backup is complete.
• Ensure that database administrators are alerted by a text message when an
error occurs on a server that they manage. The text messages should be
delivered regardless of the current network conditions.
• Network administrators report that they currently use different tools to monitor
the port status on the switches. The network administrators want to manage all
of the switches by using Operations Manager.
App1 Requirements
Contoso identifies the following requirements for App1:
• Create an object in the App1 management pack to track the SLA.
• Ensure that multiple monitoring thresholds can be used for different instances
of App1.
• Ensure that App1 complies with the Payment Card Industry Data Security
Standard (PCI DSS).

###EndCaseStudy###

HOTSPOT
You need to recommend which configurations must be performed to meet the uptime monitoring
requirements for the Hyper-V hosts and the virtual machines.
You install an Operations Manager agent on each Hyper-V host and each virtual machine.
On which server or servers should you perform each action? (To answer, select the appropriate
server or servers for each action in the answer area.)

###BeginCaseStudy###
Case Study: 5
Contoso Ltd
Overview
Contoso, Ltd. is a manufacturing company that has 3,000 users.
Contoso has a data center in Toronto and 20 offices across Canada. The offices connect to
each other by using a WAN link. Each office connects directly to the Internet.
Existing Environment
Active Directory Environment
The network contains an Active Directory forest named contoso.com. The forest contains a
single domain. All domain controllers run Windows Server 2012. All servers run Windows
Server 2008 R2.
Each office contains three domain controllers. Each office is configured as an Active
Directory site.
System Center 2012 Infrastructure

Contoso has a System Center 2012 infrastructure that contains 11 servers. The servers are
configured as shown in the following table.

Contoso has a private cloud named Cloud1. Cloud1 is managed by using VMM. The
following applications run in Cloud 1:
• Microsoft Exchange Server 2010
• Microsoft SharePoint Server 2010
• A custom manufacturing application named App1
The Hyper-V hosts are managed by using VMM. TOR-H01 and TOR-H02 are nodes in a
failover cluster.
The switches that are part of the network fabric are from various manufacturers and are
managed by using SNMPv3.
App1
An application named App1 is deployed from a VMM service template that consists of one
front-end web server and one back-end database server. App1 processes credit card
information.
The instance of App1 running in the data center uses two virtual machines named VM1 and
VM2. TOR-H01 hosts VM1 and VM2.
App1 is managed by using a custom management pack named MP1. The management pack
used to monitor App1 contains a distributed application diagram named App1DAD.
The service level agreement (SLA) for App1 states that App1 must be available 99 percent of
the time.
Problem Statements
Contoso identifies the following issues:
• Currently, all Operations Manager alerts are sent by email only. Database
administrators require alerts to be sent by text message. The cell phone

numbers of the database administrators are already configured in Operations
Manager.
• Administrators report that the processor performance counters for the Hyper-V
hosts display values that are lower than the actual load on the hosts.
Requirements
Business Goals
Contoso wants to minimize hardware and software costs, whenever possible.
Planned Changes
Contoso plans to add a new web server to the App1 service template. Traffic to the new web
server will be load balanced with the existing web server by using a hardware load balancer.
Technical Requirements
Contoso identifies the following technical requirements for the planned deployment:
• Automatically apply software updates issued by Microsoft to all of the HyperV hosts.
• Automatically assign incidents to administrators when a Configuration
Manager service fails.
• Ensure that the Exchange Server administrators can request that new virtual
machines be added to the Exchange Server organization by using Internet
Explorer.
• Monitor the uptime of all the Hyper-V hosts and all the virtual machines by
using Operations Manager and VMM. Performance and Resource
Optimization (PRO)-enabled management packs will be used.
• Ensure that users have a self-service portal that provides them with the ability
to back up individual virtual machines. Users must receive an email message
confirming that the backup is complete.
• Ensure that database administrators are alerted by a text message when an
error occurs on a server that they manage. The text messages should be
delivered regardless of the current network conditions.
• Network administrators report that they currently use different tools to monitor
the port status on the switches. The network administrators want to manage all
of the switches by using Operations Manager.
App1 Requirements
Contoso identifies the following requirements for App1:
• Create an object in the App1 management pack to track the SLA.
• Ensure that multiple monitoring thresholds can be used for different instances
of App1.
• Ensure that App1 complies with the Payment Card Industry Data Security
Standard (PCI DSS).

###EndCaseStudy###

You need to recommend a solution to meet the technical requirements for MP1.
What should you include in the recommendation? (More than one answer choice may achieve the
goal. Select the BEST answer.)