###BeginCaseStudy###
Case Study: 6
Proseware, Inc
Overview
Proseware, Inc. is a mechanical equipment manufacturer.
Proseware has a research department and a manufacturing department.
Existing Environment
Network Infrastructure
The network contains a single Active Directory domain named proseware.com. The domain
contains 100 Hyper-V hosts that run Windows Server 2008 R2 Service Pack 1 (SP1). The
Hyper-V hosts host 400 virtual machines.
Sixty of the virtual machines have Microsoft SQL Server 2008 R2 deployed. Both the
research department and the manufacturing department use the SQL Server virtual machines.
The infrastructure contains two private clouds. One private cloud contains all of the resources
used by the research department. The other private cloud contains all of the resources used by
the manufacturing department.
The following System Center 2012 components are installed on the network:
• Orchestrator
• Service Manager
• Operations Manager
• Configuration Manager
• Data Protection Manager (DPM)
• Virtual Machine Manager (VMM)
All servers are backed up by using DPM. The system state of the servers is not backed up.
Configuration Manager only manages client computers.
Application Infrastructure
Proseware uses a third-party help desk application to manage user incidents.

The manufacturing department uses a Microsoft .NET application named App1 that is critical
for business operations.
The research department uses a Microsoft Server Application Virtualization (Server App-V)
virtual application package named App2.
Problem Statements
Proseware identifies the following issues:
• Administrators are NOT notified when a service on any server fails.
• A virtual machine named VM2 has a service that stops and restarts often.
• When an alert is generated in Operations Manager, a help desk user has to
generate a ticket manually from the help desk application.
• A Hyper-V host named Server1 contains a virtual machine named VM1 that is
assigned a high amount of memory. Users who connect to VM1 report that it
takes a long time to access the resources on VM1. You suspect that the
memory assigned to VM1 spans more than one NUMA node.
Requirements
Planned Changes
Proseware plans to implement the following changes:
• Replace the help desk application with a new, centralized incident
management solution.
• Provide the users in the research department with an automated solution to
provision virtual machines. The users will manage their respective virtual
machine by using a self-service portal.
Technical Requirements
Proseware has identified the following technical requirements for the private cloud
infrastructure:
• The number of required virtual machine templates must be minimized.
• A centralized automated task must restart failed services on the virtual
machines.
• Administrators must be notified by an SMS message when an alert on a
manufacturing server is generated.
• Servers that are out of compliance with the Payment Card Industry Data
Security Standard (PCI DSS) must be identified.
• Administrators must be able to perform a bare metal recovery of the Hyper-V
hosts and the virtual machines by using DPM.
• In a single operation, administrators must be able to perform a rollback of the
updates applied to the servers that host App2.
• Windows Server and SQL Server configurations that do NOT adhere to
Microsoft best practices and are misconfigured must be identified.
• All virtual machines created by self-service users must use Dynamic Memory.
Administrators must be able to create virtual machines that do NOT use
Dynamic Memory.
• Administrators must be notified when an alert on a server in the research
department is generated. Between 09:00 and 17:00, the administrators must be
notified by email. After 17:00, the administrators must be notified by an SMS
message.
Monitoring Requirements

App1 must be monitored to retrieve the following information:
• The amount of time it takes to respond to user queries
• The amount of time it takes to load a webpage
• Debugging information
If App2 fails to mount on a server, an administrator must receive an alert.

###EndCaseStudy###

HOTSPOT
You need to recommend changes to the System Center 2012 infrastructure to meet the technical
requirements for bare metal recoveries.
What should you include in the recommendation? (To answer, select the appropriate actions in the
answer area.)

###BeginCaseStudy###
Case Study: 6
Proseware, Inc
Overview
Proseware, Inc. is a mechanical equipment manufacturer.
Proseware has a research department and a manufacturing department.
Existing Environment
Network Infrastructure
The network contains a single Active Directory domain named proseware.com. The domain
contains 100 Hyper-V hosts that run Windows Server 2008 R2 Service Pack 1 (SP1). The
Hyper-V hosts host 400 virtual machines.
Sixty of the virtual machines have Microsoft SQL Server 2008 R2 deployed. Both the
research department and the manufacturing department use the SQL Server virtual machines.
The infrastructure contains two private clouds. One private cloud contains all of the resources
used by the research department. The other private cloud contains all of the resources used by
the manufacturing department.
The following System Center 2012 components are installed on the network:
• Orchestrator
• Service Manager
• Operations Manager
• Configuration Manager
• Data Protection Manager (DPM)
• Virtual Machine Manager (VMM)
All servers are backed up by using DPM. The system state of the servers is not backed up.
Configuration Manager only manages client computers.
Application Infrastructure
Proseware uses a third-party help desk application to manage user incidents.

The manufacturing department uses a Microsoft .NET application named App1 that is critical
for business operations.
The research department uses a Microsoft Server Application Virtualization (Server App-V)
virtual application package named App2.
Problem Statements
Proseware identifies the following issues:
• Administrators are NOT notified when a service on any server fails.
• A virtual machine named VM2 has a service that stops and restarts often.
• When an alert is generated in Operations Manager, a help desk user has to
generate a ticket manually from the help desk application.
• A Hyper-V host named Server1 contains a virtual machine named VM1 that is
assigned a high amount of memory. Users who connect to VM1 report that it
takes a long time to access the resources on VM1. You suspect that the
memory assigned to VM1 spans more than one NUMA node.
Requirements
Planned Changes
Proseware plans to implement the following changes:
• Replace the help desk application with a new, centralized incident
management solution.
• Provide the users in the research department with an automated solution to
provision virtual machines. The users will manage their respective virtual
machine by using a self-service portal.
Technical Requirements
Proseware has identified the following technical requirements for the private cloud
infrastructure:
• The number of required virtual machine templates must be minimized.
• A centralized automated task must restart failed services on the virtual
machines.
• Administrators must be notified by an SMS message when an alert on a
manufacturing server is generated.
• Servers that are out of compliance with the Payment Card Industry Data
Security Standard (PCI DSS) must be identified.
• Administrators must be able to perform a bare metal recovery of the Hyper-V
hosts and the virtual machines by using DPM.
• In a single operation, administrators must be able to perform a rollback of the
updates applied to the servers that host App2.
• Windows Server and SQL Server configurations that do NOT adhere to
Microsoft best practices and are misconfigured must be identified.
• All virtual machines created by self-service users must use Dynamic Memory.
Administrators must be able to create virtual machines that do NOT use
Dynamic Memory.
• Administrators must be notified when an alert on a server in the research
department is generated. Between 09:00 and 17:00, the administrators must be
notified by email. After 17:00, the administrators must be notified by an SMS
message.
Monitoring Requirements

App1 must be monitored to retrieve the following information:
• The amount of time it takes to respond to user queries
• The amount of time it takes to load a webpage
• Debugging information
If App2 fails to mount on a server, an administrator must receive an alert.

###EndCaseStudy###

You discover that many incidents are generated for VM2.
You need to resolve all of the incidents from Service Manager in one operation.
What should you create? (More than one answer choice may achieve the goal. Select the BEST
answer.)

###BeginCaseStudy###
Case Study: 6
Proseware, Inc
Overview
Proseware, Inc. is a mechanical equipment manufacturer.
Proseware has a research department and a manufacturing department.
Existing Environment
Network Infrastructure
The network contains a single Active Directory domain named proseware.com. The domain
contains 100 Hyper-V hosts that run Windows Server 2008 R2 Service Pack 1 (SP1). The
Hyper-V hosts host 400 virtual machines.
Sixty of the virtual machines have Microsoft SQL Server 2008 R2 deployed. Both the
research department and the manufacturing department use the SQL Server virtual machines.
The infrastructure contains two private clouds. One private cloud contains all of the resources
used by the research department. The other private cloud contains all of the resources used by
the manufacturing department.
The following System Center 2012 components are installed on the network:
• Orchestrator
• Service Manager
• Operations Manager
• Configuration Manager
• Data Protection Manager (DPM)
• Virtual Machine Manager (VMM)
All servers are backed up by using DPM. The system state of the servers is not backed up.
Configuration Manager only manages client computers.
Application Infrastructure
Proseware uses a third-party help desk application to manage user incidents.

The manufacturing department uses a Microsoft .NET application named App1 that is critical
for business operations.
The research department uses a Microsoft Server Application Virtualization (Server App-V)
virtual application package named App2.
Problem Statements
Proseware identifies the following issues:
• Administrators are NOT notified when a service on any server fails.
• A virtual machine named VM2 has a service that stops and restarts often.
• When an alert is generated in Operations Manager, a help desk user has to
generate a ticket manually from the help desk application.
• A Hyper-V host named Server1 contains a virtual machine named VM1 that is
assigned a high amount of memory. Users who connect to VM1 report that it
takes a long time to access the resources on VM1. You suspect that the
memory assigned to VM1 spans more than one NUMA node.
Requirements
Planned Changes
Proseware plans to implement the following changes:
• Replace the help desk application with a new, centralized incident
management solution.
• Provide the users in the research department with an automated solution to
provision virtual machines. The users will manage their respective virtual
machine by using a self-service portal.
Technical Requirements
Proseware has identified the following technical requirements for the private cloud
infrastructure:
• The number of required virtual machine templates must be minimized.
• A centralized automated task must restart failed services on the virtual
machines.
• Administrators must be notified by an SMS message when an alert on a
manufacturing server is generated.
• Servers that are out of compliance with the Payment Card Industry Data
Security Standard (PCI DSS) must be identified.
• Administrators must be able to perform a bare metal recovery of the Hyper-V
hosts and the virtual machines by using DPM.
• In a single operation, administrators must be able to perform a rollback of the
updates applied to the servers that host App2.
• Windows Server and SQL Server configurations that do NOT adhere to
Microsoft best practices and are misconfigured must be identified.
• All virtual machines created by self-service users must use Dynamic Memory.
Administrators must be able to create virtual machines that do NOT use
Dynamic Memory.
• Administrators must be notified when an alert on a server in the research
department is generated. Between 09:00 and 17:00, the administrators must be
notified by email. After 17:00, the administrators must be notified by an SMS
message.
Monitoring Requirements

App1 must be monitored to retrieve the following information:
• The amount of time it takes to respond to user queries
• The amount of time it takes to load a webpage
• Debugging information
If App2 fails to mount on a server, an administrator must receive an alert.

###EndCaseStudy###

You need to recommend a solution to implement the planned changes for the research department.
What should you include in the recommendation?

You have a System Center 2012 R2 infrastructure.
You plan to implement the Audit Collection Service (ACS). ACS reports will not be available from the
Operations Manager console.
You need to recommend a solution to view the ACS reports.
What should you include in the recommendation?

Your company has a datacenter in Los Angeles that contains a private cloud. The private cloud is
managed by using a System Center 2012 Virtual Machine Manager (VMM) infrastructure.
You create a host group named HG1. You move several Hyper-V hosts to HG1.
You plan to manage Windows updates for the hosts in HG1 by using VMM.
An administrator creates a baseline as shown in the exhibit. (Click the Exhibit button.)

You discover that the updates defined in the baseline are not applied to the hosts in HG1.
You need to ensure that the required updates are deployed to the hosts in HG1.
What should you do?

Your company has a private cloud that is managed by using a System Center 2012 infrastructure.
The Service Manager management server is installed on a server named Server1. The Configuration
Manager site server is installed on a server named Server2.
You create a baseline and several configuration items.
You need to configure Service Manager to create incidents for each Service Managerconfiguration
item that is non-compliant with the baseline.
What should you create?

Your company has a private cloud that is managed by using a System Center 2012 Operations
Manager infrastructure.
The network contains a Microsoft Exchange Server 2010 organization.
You plan to import the Exchange Server 2010 Management Pack.
You need to configure Operations Manager to send Exchange-related notifications to Exchange
Server administrators.
What should you create first?

Your company deploys System Center 2012 R2 Operations Manager.
A network administrator deploys the Operations Manager agent to all of the internal servers that
run Windows Server, and then configures notifications to be sent by email to several departmental
groups.
Two days later, a network administrator opens the Operations Manager console and discovers
hundreds of alerts.
The administrator closes all of the alerts in the console.
You need to change the resolution state of the alerts that were closed.
What should you do first?

Your company has a private cloud that contains a System Center 2012 R2 infrastructure.
You run applications virtually by using Hyper-V hosts. Each application has a dedicated virtual
machine on a Hyper-V host.
The Microsoft Monitoring Agent is deployed to all physical servers. Currently, all of the physical
servers are monitored for memory, CPU, and disk space use.
You need to monitor the memory, CPU, and disk space use of each application server.
What should you do?

Your network contains an Active Directory domain named contoso.com. The domain contains a
domain controller named DC1 and member servers named Server1 and Server2. Server1 has System
Center 2012 R2 Operations Manager installed. Server2 has System Center 2012 R2 Orchestrator
installed. Orchestrator has the System Center Integration Pack for System Center 2012 R2
Operations Manager installed.
In Operations Manager, you have a monitor named Monitor1 that triggers an alert named Alert1.
You need to ensure that when Alert1 is triggered, a custom runbook starts.
Which two actions should you perform from Orchestrator? Each correct answer presents part of the
solution.