###BeginCaseStudy###
Case Study: 5
Contoso Ltd
Overview
Contoso, Ltd. is a manufacturing company that has 3,000 users.
Contoso has a data center in Toronto and 20 offices across Canada. The offices connect to
each other by using a WAN link. Each office connects directly to the Internet.
Existing Environment
Active Directory Environment
The network contains an Active Directory forest named contoso.com. The forest contains a
single domain. All domain controllers run Windows Server 2012. All servers run Windows
Server 2008 R2.
Each office contains three domain controllers. Each office is configured as an Active
Directory site.
System Center 2012 Infrastructure

Contoso has a System Center 2012 infrastructure that contains 11 servers. The servers are
configured as shown in the following table.

Contoso has a private cloud named Cloud1. Cloud1 is managed by using VMM. The
following applications run in Cloud 1:
• Microsoft Exchange Server 2010
• Microsoft SharePoint Server 2010
• A custom manufacturing application named App1
The Hyper-V hosts are managed by using VMM. TOR-H01 and TOR-H02 are nodes in a
failover cluster.
The switches that are part of the network fabric are from various manufacturers and are
managed by using SNMPv3.
App1
An application named App1 is deployed from a VMM service template that consists of one
front-end web server and one back-end database server. App1 processes credit card
information.
The instance of App1 running in the data center uses two virtual machines named VM1 and
VM2. TOR-H01 hosts VM1 and VM2.
App1 is managed by using a custom management pack named MP1. The management pack
used to monitor App1 contains a distributed application diagram named App1DAD.
The service level agreement (SLA) for App1 states that App1 must be available 99 percent of
the time.
Problem Statements
Contoso identifies the following issues:
• Currently, all Operations Manager alerts are sent by email only. Database
administrators require alerts to be sent by text message. The cell phone

numbers of the database administrators are already configured in Operations
Manager.
• Administrators report that the processor performance counters for the Hyper-V
hosts display values that are lower than the actual load on the hosts.
Requirements
Business Goals
Contoso wants to minimize hardware and software costs, whenever possible.
Planned Changes
Contoso plans to add a new web server to the App1 service template. Traffic to the new web
server will be load balanced with the existing web server by using a hardware load balancer.
Technical Requirements
Contoso identifies the following technical requirements for the planned deployment:
• Automatically apply software updates issued by Microsoft to all of the HyperV hosts.
• Automatically assign incidents to administrators when a Configuration
Manager service fails.
• Ensure that the Exchange Server administrators can request that new virtual
machines be added to the Exchange Server organization by using Internet
Explorer.
• Monitor the uptime of all the Hyper-V hosts and all the virtual machines by
using Operations Manager and VMM. Performance and Resource
Optimization (PRO)-enabled management packs will be used.
• Ensure that users have a self-service portal that provides them with the ability
to back up individual virtual machines. Users must receive an email message
confirming that the backup is complete.
• Ensure that database administrators are alerted by a text message when an
error occurs on a server that they manage. The text messages should be
delivered regardless of the current network conditions.
• Network administrators report that they currently use different tools to monitor
the port status on the switches. The network administrators want to manage all
of the switches by using Operations Manager.
App1 Requirements
Contoso identifies the following requirements for App1:
• Create an object in the App1 management pack to track the SLA.
• Ensure that multiple monitoring thresholds can be used for different instances
of App1.
• Ensure that App1 complies with the Payment Card Industry Data Security
Standard (PCI DSS).

###EndCaseStudy###

You need to identify the information that is required to discover each switch by using an explicit
discovery.
Which information do you require for each switch? (Each correct answer presents part of the
solution. Choose all that apply.)

###BeginCaseStudy###
Case Study: 5
Contoso Ltd
Overview
Contoso, Ltd. is a manufacturing company that has 3,000 users.
Contoso has a data center in Toronto and 20 offices across Canada. The offices connect to
each other by using a WAN link. Each office connects directly to the Internet.
Existing Environment
Active Directory Environment
The network contains an Active Directory forest named contoso.com. The forest contains a
single domain. All domain controllers run Windows Server 2012. All servers run Windows
Server 2008 R2.
Each office contains three domain controllers. Each office is configured as an Active
Directory site.
System Center 2012 Infrastructure

Contoso has a System Center 2012 infrastructure that contains 11 servers. The servers are
configured as shown in the following table.

Contoso has a private cloud named Cloud1. Cloud1 is managed by using VMM. The
following applications run in Cloud 1:
• Microsoft Exchange Server 2010
• Microsoft SharePoint Server 2010
• A custom manufacturing application named App1
The Hyper-V hosts are managed by using VMM. TOR-H01 and TOR-H02 are nodes in a
failover cluster.
The switches that are part of the network fabric are from various manufacturers and are
managed by using SNMPv3.
App1
An application named App1 is deployed from a VMM service template that consists of one
front-end web server and one back-end database server. App1 processes credit card
information.
The instance of App1 running in the data center uses two virtual machines named VM1 and
VM2. TOR-H01 hosts VM1 and VM2.
App1 is managed by using a custom management pack named MP1. The management pack
used to monitor App1 contains a distributed application diagram named App1DAD.
The service level agreement (SLA) for App1 states that App1 must be available 99 percent of
the time.
Problem Statements
Contoso identifies the following issues:
• Currently, all Operations Manager alerts are sent by email only. Database
administrators require alerts to be sent by text message. The cell phone

numbers of the database administrators are already configured in Operations
Manager.
• Administrators report that the processor performance counters for the Hyper-V
hosts display values that are lower than the actual load on the hosts.
Requirements
Business Goals
Contoso wants to minimize hardware and software costs, whenever possible.
Planned Changes
Contoso plans to add a new web server to the App1 service template. Traffic to the new web
server will be load balanced with the existing web server by using a hardware load balancer.
Technical Requirements
Contoso identifies the following technical requirements for the planned deployment:
• Automatically apply software updates issued by Microsoft to all of the HyperV hosts.
• Automatically assign incidents to administrators when a Configuration
Manager service fails.
• Ensure that the Exchange Server administrators can request that new virtual
machines be added to the Exchange Server organization by using Internet
Explorer.
• Monitor the uptime of all the Hyper-V hosts and all the virtual machines by
using Operations Manager and VMM. Performance and Resource
Optimization (PRO)-enabled management packs will be used.
• Ensure that users have a self-service portal that provides them with the ability
to back up individual virtual machines. Users must receive an email message
confirming that the backup is complete.
• Ensure that database administrators are alerted by a text message when an
error occurs on a server that they manage. The text messages should be
delivered regardless of the current network conditions.
• Network administrators report that they currently use different tools to monitor
the port status on the switches. The network administrators want to manage all
of the switches by using Operations Manager.
App1 Requirements
Contoso identifies the following requirements for App1:
• Create an object in the App1 management pack to track the SLA.
• Ensure that multiple monitoring thresholds can be used for different instances
of App1.
• Ensure that App1 complies with the Payment Card Industry Data Security
Standard (PCI DSS).

###EndCaseStudy###

You need to recommend a solution to meet the alerts requirement for the database administrators.
What should you recommend?

###BeginCaseStudy###
Case Study: 5
Contoso Ltd
Overview
Contoso, Ltd. is a manufacturing company that has 3,000 users.
Contoso has a data center in Toronto and 20 offices across Canada. The offices connect to
each other by using a WAN link. Each office connects directly to the Internet.
Existing Environment
Active Directory Environment
The network contains an Active Directory forest named contoso.com. The forest contains a
single domain. All domain controllers run Windows Server 2012. All servers run Windows
Server 2008 R2.
Each office contains three domain controllers. Each office is configured as an Active
Directory site.
System Center 2012 Infrastructure

Contoso has a System Center 2012 infrastructure that contains 11 servers. The servers are
configured as shown in the following table.

Contoso has a private cloud named Cloud1. Cloud1 is managed by using VMM. The
following applications run in Cloud 1:
• Microsoft Exchange Server 2010
• Microsoft SharePoint Server 2010
• A custom manufacturing application named App1
The Hyper-V hosts are managed by using VMM. TOR-H01 and TOR-H02 are nodes in a
failover cluster.
The switches that are part of the network fabric are from various manufacturers and are
managed by using SNMPv3.
App1
An application named App1 is deployed from a VMM service template that consists of one
front-end web server and one back-end database server. App1 processes credit card
information.
The instance of App1 running in the data center uses two virtual machines named VM1 and
VM2. TOR-H01 hosts VM1 and VM2.
App1 is managed by using a custom management pack named MP1. The management pack
used to monitor App1 contains a distributed application diagram named App1DAD.
The service level agreement (SLA) for App1 states that App1 must be available 99 percent of
the time.
Problem Statements
Contoso identifies the following issues:
• Currently, all Operations Manager alerts are sent by email only. Database
administrators require alerts to be sent by text message. The cell phone

numbers of the database administrators are already configured in Operations
Manager.
• Administrators report that the processor performance counters for the Hyper-V
hosts display values that are lower than the actual load on the hosts.
Requirements
Business Goals
Contoso wants to minimize hardware and software costs, whenever possible.
Planned Changes
Contoso plans to add a new web server to the App1 service template. Traffic to the new web
server will be load balanced with the existing web server by using a hardware load balancer.
Technical Requirements
Contoso identifies the following technical requirements for the planned deployment:
• Automatically apply software updates issued by Microsoft to all of the HyperV hosts.
• Automatically assign incidents to administrators when a Configuration
Manager service fails.
• Ensure that the Exchange Server administrators can request that new virtual
machines be added to the Exchange Server organization by using Internet
Explorer.
• Monitor the uptime of all the Hyper-V hosts and all the virtual machines by
using Operations Manager and VMM. Performance and Resource
Optimization (PRO)-enabled management packs will be used.
• Ensure that users have a self-service portal that provides them with the ability
to back up individual virtual machines. Users must receive an email message
confirming that the backup is complete.
• Ensure that database administrators are alerted by a text message when an
error occurs on a server that they manage. The text messages should be
delivered regardless of the current network conditions.
• Network administrators report that they currently use different tools to monitor
the port status on the switches. The network administrators want to manage all
of the switches by using Operations Manager.
App1 Requirements
Contoso identifies the following requirements for App1:
• Create an object in the App1 management pack to track the SLA.
• Ensure that multiple monitoring thresholds can be used for different instances
of App1.
• Ensure that App1 complies with the Payment Card Industry Data Security
Standard (PCI DSS).

###EndCaseStudy###

You need to prepare the environment to support the planned changes for App1.
In which order should you perform the actions? (To answer, move all of the actions from the list of
actions to the answer area and arrange them in the correct order.)
DRAG DROP
You need to prepare the environment to support the planned changes for App1.
In which order should you perform the actions? (To answer, move all of the actions from the list of
actions to the answer area and arrange them in the correct order.)

###BeginCaseStudy###
Case Study: 5
Contoso Ltd
Overview
Contoso, Ltd. is a manufacturing company that has 3,000 users.
Contoso has a data center in Toronto and 20 offices across Canada. The offices connect to
each other by using a WAN link. Each office connects directly to the Internet.
Existing Environment
Active Directory Environment
The network contains an Active Directory forest named contoso.com. The forest contains a
single domain. All domain controllers run Windows Server 2012. All servers run Windows
Server 2008 R2.
Each office contains three domain controllers. Each office is configured as an Active
Directory site.
System Center 2012 Infrastructure

Contoso has a System Center 2012 infrastructure that contains 11 servers. The servers are
configured as shown in the following table.

Contoso has a private cloud named Cloud1. Cloud1 is managed by using VMM. The
following applications run in Cloud 1:
• Microsoft Exchange Server 2010
• Microsoft SharePoint Server 2010
• A custom manufacturing application named App1
The Hyper-V hosts are managed by using VMM. TOR-H01 and TOR-H02 are nodes in a
failover cluster.
The switches that are part of the network fabric are from various manufacturers and are
managed by using SNMPv3.
App1
An application named App1 is deployed from a VMM service template that consists of one
front-end web server and one back-end database server. App1 processes credit card
information.
The instance of App1 running in the data center uses two virtual machines named VM1 and
VM2. TOR-H01 hosts VM1 and VM2.
App1 is managed by using a custom management pack named MP1. The management pack
used to monitor App1 contains a distributed application diagram named App1DAD.
The service level agreement (SLA) for App1 states that App1 must be available 99 percent of
the time.
Problem Statements
Contoso identifies the following issues:
• Currently, all Operations Manager alerts are sent by email only. Database
administrators require alerts to be sent by text message. The cell phone

numbers of the database administrators are already configured in Operations
Manager.
• Administrators report that the processor performance counters for the Hyper-V
hosts display values that are lower than the actual load on the hosts.
Requirements
Business Goals
Contoso wants to minimize hardware and software costs, whenever possible.
Planned Changes
Contoso plans to add a new web server to the App1 service template. Traffic to the new web
server will be load balanced with the existing web server by using a hardware load balancer.
Technical Requirements
Contoso identifies the following technical requirements for the planned deployment:
• Automatically apply software updates issued by Microsoft to all of the HyperV hosts.
• Automatically assign incidents to administrators when a Configuration
Manager service fails.
• Ensure that the Exchange Server administrators can request that new virtual
machines be added to the Exchange Server organization by using Internet
Explorer.
• Monitor the uptime of all the Hyper-V hosts and all the virtual machines by
using Operations Manager and VMM. Performance and Resource
Optimization (PRO)-enabled management packs will be used.
• Ensure that users have a self-service portal that provides them with the ability
to back up individual virtual machines. Users must receive an email message
confirming that the backup is complete.
• Ensure that database administrators are alerted by a text message when an
error occurs on a server that they manage. The text messages should be
delivered regardless of the current network conditions.
• Network administrators report that they currently use different tools to monitor
the port status on the switches. The network administrators want to manage all
of the switches by using Operations Manager.
App1 Requirements
Contoso identifies the following requirements for App1:
• Create an object in the App1 management pack to track the SLA.
• Ensure that multiple monitoring thresholds can be used for different instances
of App1.
• Ensure that App1 complies with the Payment Card Industry Data Security
Standard (PCI DSS).

###EndCaseStudy###

You need to recommend a solution to resolve the monitoring issue for the Hyper-V hosts.
Which performance object should you recommend?

###BeginCaseStudy###
Case Study: 6
Proseware, Inc
Overview
Proseware, Inc. is a mechanical equipment manufacturer.
Proseware has a research department and a manufacturing department.
Existing Environment
Network Infrastructure
The network contains a single Active Directory domain named proseware.com. The domain
contains 100 Hyper-V hosts that run Windows Server 2008 R2 Service Pack 1 (SP1). The
Hyper-V hosts host 400 virtual machines.
Sixty of the virtual machines have Microsoft SQL Server 2008 R2 deployed. Both the
research department and the manufacturing department use the SQL Server virtual machines.
The infrastructure contains two private clouds. One private cloud contains all of the resources
used by the research department. The other private cloud contains all of the resources used by
the manufacturing department.
The following System Center 2012 components are installed on the network:
• Orchestrator
• Service Manager
• Operations Manager
• Configuration Manager
• Data Protection Manager (DPM)
• Virtual Machine Manager (VMM)
All servers are backed up by using DPM. The system state of the servers is not backed up.
Configuration Manager only manages client computers.
Application Infrastructure
Proseware uses a third-party help desk application to manage user incidents.

The manufacturing department uses a Microsoft .NET application named App1 that is critical
for business operations.
The research department uses a Microsoft Server Application Virtualization (Server App-V)
virtual application package named App2.
Problem Statements
Proseware identifies the following issues:
• Administrators are NOT notified when a service on any server fails.
• A virtual machine named VM2 has a service that stops and restarts often.
• When an alert is generated in Operations Manager, a help desk user has to
generate a ticket manually from the help desk application.
• A Hyper-V host named Server1 contains a virtual machine named VM1 that is
assigned a high amount of memory. Users who connect to VM1 report that it
takes a long time to access the resources on VM1. You suspect that the
memory assigned to VM1 spans more than one NUMA node.
Requirements
Planned Changes
Proseware plans to implement the following changes:
• Replace the help desk application with a new, centralized incident
management solution.
• Provide the users in the research department with an automated solution to
provision virtual machines. The users will manage their respective virtual
machine by using a self-service portal.
Technical Requirements
Proseware has identified the following technical requirements for the private cloud
infrastructure:
• The number of required virtual machine templates must be minimized.
• A centralized automated task must restart failed services on the virtual
machines.
• Administrators must be notified by an SMS message when an alert on a
manufacturing server is generated.
• Servers that are out of compliance with the Payment Card Industry Data
Security Standard (PCI DSS) must be identified.
• Administrators must be able to perform a bare metal recovery of the Hyper-V
hosts and the virtual machines by using DPM.
• In a single operation, administrators must be able to perform a rollback of the
updates applied to the servers that host App2.
• Windows Server and SQL Server configurations that do NOT adhere to
Microsoft best practices and are misconfigured must be identified.
• All virtual machines created by self-service users must use Dynamic Memory.
Administrators must be able to create virtual machines that do NOT use
Dynamic Memory.
• Administrators must be notified when an alert on a server in the research
department is generated. Between 09:00 and 17:00, the administrators must be
notified by email. After 17:00, the administrators must be notified by an SMS
message.
Monitoring Requirements

App1 must be monitored to retrieve the following information:
• The amount of time it takes to respond to user queries
• The amount of time it takes to load a webpage
• Debugging information
If App2 fails to mount on a server, an administrator must receive an alert.

###EndCaseStudy###

You need to recommend which object must be monitored from Operations Manager to identify how
the memory of VM1 is assigned.
Which object should you include in the recommendation?

###BeginCaseStudy###
Case Study: 6
Proseware, Inc
Overview
Proseware, Inc. is a mechanical equipment manufacturer.
Proseware has a research department and a manufacturing department.
Existing Environment
Network Infrastructure
The network contains a single Active Directory domain named proseware.com. The domain
contains 100 Hyper-V hosts that run Windows Server 2008 R2 Service Pack 1 (SP1). The
Hyper-V hosts host 400 virtual machines.
Sixty of the virtual machines have Microsoft SQL Server 2008 R2 deployed. Both the
research department and the manufacturing department use the SQL Server virtual machines.
The infrastructure contains two private clouds. One private cloud contains all of the resources
used by the research department. The other private cloud contains all of the resources used by
the manufacturing department.
The following System Center 2012 components are installed on the network:
• Orchestrator
• Service Manager
• Operations Manager
• Configuration Manager
• Data Protection Manager (DPM)
• Virtual Machine Manager (VMM)
All servers are backed up by using DPM. The system state of the servers is not backed up.
Configuration Manager only manages client computers.
Application Infrastructure
Proseware uses a third-party help desk application to manage user incidents.

The manufacturing department uses a Microsoft .NET application named App1 that is critical
for business operations.
The research department uses a Microsoft Server Application Virtualization (Server App-V)
virtual application package named App2.
Problem Statements
Proseware identifies the following issues:
• Administrators are NOT notified when a service on any server fails.
• A virtual machine named VM2 has a service that stops and restarts often.
• When an alert is generated in Operations Manager, a help desk user has to
generate a ticket manually from the help desk application.
• A Hyper-V host named Server1 contains a virtual machine named VM1 that is
assigned a high amount of memory. Users who connect to VM1 report that it
takes a long time to access the resources on VM1. You suspect that the
memory assigned to VM1 spans more than one NUMA node.
Requirements
Planned Changes
Proseware plans to implement the following changes:
• Replace the help desk application with a new, centralized incident
management solution.
• Provide the users in the research department with an automated solution to
provision virtual machines. The users will manage their respective virtual
machine by using a self-service portal.
Technical Requirements
Proseware has identified the following technical requirements for the private cloud
infrastructure:
• The number of required virtual machine templates must be minimized.
• A centralized automated task must restart failed services on the virtual
machines.
• Administrators must be notified by an SMS message when an alert on a
manufacturing server is generated.
• Servers that are out of compliance with the Payment Card Industry Data
Security Standard (PCI DSS) must be identified.
• Administrators must be able to perform a bare metal recovery of the Hyper-V
hosts and the virtual machines by using DPM.
• In a single operation, administrators must be able to perform a rollback of the
updates applied to the servers that host App2.
• Windows Server and SQL Server configurations that do NOT adhere to
Microsoft best practices and are misconfigured must be identified.
• All virtual machines created by self-service users must use Dynamic Memory.
Administrators must be able to create virtual machines that do NOT use
Dynamic Memory.
• Administrators must be notified when an alert on a server in the research
department is generated. Between 09:00 and 17:00, the administrators must be
notified by email. After 17:00, the administrators must be notified by an SMS
message.
Monitoring Requirements

App1 must be monitored to retrieve the following information:
• The amount of time it takes to respond to user queries
• The amount of time it takes to load a webpage
• Debugging information
If App2 fails to mount on a server, an administrator must receive an alert.

###EndCaseStudy###

You need to recommend an automated solution to resolve the ticket generation issue.
What should you include in the recommendation?

###BeginCaseStudy###
Case Study: 6
Proseware, Inc
Overview
Proseware, Inc. is a mechanical equipment manufacturer.
Proseware has a research department and a manufacturing department.
Existing Environment
Network Infrastructure
The network contains a single Active Directory domain named proseware.com. The domain
contains 100 Hyper-V hosts that run Windows Server 2008 R2 Service Pack 1 (SP1). The
Hyper-V hosts host 400 virtual machines.
Sixty of the virtual machines have Microsoft SQL Server 2008 R2 deployed. Both the
research department and the manufacturing department use the SQL Server virtual machines.
The infrastructure contains two private clouds. One private cloud contains all of the resources
used by the research department. The other private cloud contains all of the resources used by
the manufacturing department.
The following System Center 2012 components are installed on the network:
• Orchestrator
• Service Manager
• Operations Manager
• Configuration Manager
• Data Protection Manager (DPM)
• Virtual Machine Manager (VMM)
All servers are backed up by using DPM. The system state of the servers is not backed up.
Configuration Manager only manages client computers.
Application Infrastructure
Proseware uses a third-party help desk application to manage user incidents.

The manufacturing department uses a Microsoft .NET application named App1 that is critical
for business operations.
The research department uses a Microsoft Server Application Virtualization (Server App-V)
virtual application package named App2.
Problem Statements
Proseware identifies the following issues:
• Administrators are NOT notified when a service on any server fails.
• A virtual machine named VM2 has a service that stops and restarts often.
• When an alert is generated in Operations Manager, a help desk user has to
generate a ticket manually from the help desk application.
• A Hyper-V host named Server1 contains a virtual machine named VM1 that is
assigned a high amount of memory. Users who connect to VM1 report that it
takes a long time to access the resources on VM1. You suspect that the
memory assigned to VM1 spans more than one NUMA node.
Requirements
Planned Changes
Proseware plans to implement the following changes:
• Replace the help desk application with a new, centralized incident
management solution.
• Provide the users in the research department with an automated solution to
provision virtual machines. The users will manage their respective virtual
machine by using a self-service portal.
Technical Requirements
Proseware has identified the following technical requirements for the private cloud
infrastructure:
• The number of required virtual machine templates must be minimized.
• A centralized automated task must restart failed services on the virtual
machines.
• Administrators must be notified by an SMS message when an alert on a
manufacturing server is generated.
• Servers that are out of compliance with the Payment Card Industry Data
Security Standard (PCI DSS) must be identified.
• Administrators must be able to perform a bare metal recovery of the Hyper-V
hosts and the virtual machines by using DPM.
• In a single operation, administrators must be able to perform a rollback of the
updates applied to the servers that host App2.
• Windows Server and SQL Server configurations that do NOT adhere to
Microsoft best practices and are misconfigured must be identified.
• All virtual machines created by self-service users must use Dynamic Memory.
Administrators must be able to create virtual machines that do NOT use
Dynamic Memory.
• Administrators must be notified when an alert on a server in the research
department is generated. Between 09:00 and 17:00, the administrators must be
notified by email. After 17:00, the administrators must be notified by an SMS
message.
Monitoring Requirements

App1 must be monitored to retrieve the following information:
• The amount of time it takes to respond to user queries
• The amount of time it takes to load a webpage
• Debugging information
If App2 fails to mount on a server, an administrator must receive an alert.

###EndCaseStudy###

You need to ensure that the self-service users and the administrators can deploy virtual machines.
The solution must meet the technical requirements.
What should you create?

###BeginCaseStudy###
Case Study: 6
Proseware, Inc
Overview
Proseware, Inc. is a mechanical equipment manufacturer.
Proseware has a research department and a manufacturing department.
Existing Environment
Network Infrastructure
The network contains a single Active Directory domain named proseware.com. The domain
contains 100 Hyper-V hosts that run Windows Server 2008 R2 Service Pack 1 (SP1). The
Hyper-V hosts host 400 virtual machines.
Sixty of the virtual machines have Microsoft SQL Server 2008 R2 deployed. Both the
research department and the manufacturing department use the SQL Server virtual machines.
The infrastructure contains two private clouds. One private cloud contains all of the resources
used by the research department. The other private cloud contains all of the resources used by
the manufacturing department.
The following System Center 2012 components are installed on the network:
• Orchestrator
• Service Manager
• Operations Manager
• Configuration Manager
• Data Protection Manager (DPM)
• Virtual Machine Manager (VMM)
All servers are backed up by using DPM. The system state of the servers is not backed up.
Configuration Manager only manages client computers.
Application Infrastructure
Proseware uses a third-party help desk application to manage user incidents.

The manufacturing department uses a Microsoft .NET application named App1 that is critical
for business operations.
The research department uses a Microsoft Server Application Virtualization (Server App-V)
virtual application package named App2.
Problem Statements
Proseware identifies the following issues:
• Administrators are NOT notified when a service on any server fails.
• A virtual machine named VM2 has a service that stops and restarts often.
• When an alert is generated in Operations Manager, a help desk user has to
generate a ticket manually from the help desk application.
• A Hyper-V host named Server1 contains a virtual machine named VM1 that is
assigned a high amount of memory. Users who connect to VM1 report that it
takes a long time to access the resources on VM1. You suspect that the
memory assigned to VM1 spans more than one NUMA node.
Requirements
Planned Changes
Proseware plans to implement the following changes:
• Replace the help desk application with a new, centralized incident
management solution.
• Provide the users in the research department with an automated solution to
provision virtual machines. The users will manage their respective virtual
machine by using a self-service portal.
Technical Requirements
Proseware has identified the following technical requirements for the private cloud
infrastructure:
• The number of required virtual machine templates must be minimized.
• A centralized automated task must restart failed services on the virtual
machines.
• Administrators must be notified by an SMS message when an alert on a
manufacturing server is generated.
• Servers that are out of compliance with the Payment Card Industry Data
Security Standard (PCI DSS) must be identified.
• Administrators must be able to perform a bare metal recovery of the Hyper-V
hosts and the virtual machines by using DPM.
• In a single operation, administrators must be able to perform a rollback of the
updates applied to the servers that host App2.
• Windows Server and SQL Server configurations that do NOT adhere to
Microsoft best practices and are misconfigured must be identified.
• All virtual machines created by self-service users must use Dynamic Memory.
Administrators must be able to create virtual machines that do NOT use
Dynamic Memory.
• Administrators must be notified when an alert on a server in the research
department is generated. Between 09:00 and 17:00, the administrators must be
notified by email. After 17:00, the administrators must be notified by an SMS
message.
Monitoring Requirements

App1 must be monitored to retrieve the following information:
• The amount of time it takes to respond to user queries
• The amount of time it takes to load a webpage
• Debugging information
If App2 fails to mount on a server, an administrator must receive an alert.

###EndCaseStudy###

You need to recommend a solution to meet the monitoring requirements for App1.
What should you recommend?

###BeginCaseStudy###
Case Study: 6
Proseware, Inc
Overview
Proseware, Inc. is a mechanical equipment manufacturer.
Proseware has a research department and a manufacturing department.
Existing Environment
Network Infrastructure
The network contains a single Active Directory domain named proseware.com. The domain
contains 100 Hyper-V hosts that run Windows Server 2008 R2 Service Pack 1 (SP1). The
Hyper-V hosts host 400 virtual machines.
Sixty of the virtual machines have Microsoft SQL Server 2008 R2 deployed. Both the
research department and the manufacturing department use the SQL Server virtual machines.
The infrastructure contains two private clouds. One private cloud contains all of the resources
used by the research department. The other private cloud contains all of the resources used by
the manufacturing department.
The following System Center 2012 components are installed on the network:
• Orchestrator
• Service Manager
• Operations Manager
• Configuration Manager
• Data Protection Manager (DPM)
• Virtual Machine Manager (VMM)
All servers are backed up by using DPM. The system state of the servers is not backed up.
Configuration Manager only manages client computers.
Application Infrastructure
Proseware uses a third-party help desk application to manage user incidents.

The manufacturing department uses a Microsoft .NET application named App1 that is critical
for business operations.
The research department uses a Microsoft Server Application Virtualization (Server App-V)
virtual application package named App2.
Problem Statements
Proseware identifies the following issues:
• Administrators are NOT notified when a service on any server fails.
• A virtual machine named VM2 has a service that stops and restarts often.
• When an alert is generated in Operations Manager, a help desk user has to
generate a ticket manually from the help desk application.
• A Hyper-V host named Server1 contains a virtual machine named VM1 that is
assigned a high amount of memory. Users who connect to VM1 report that it
takes a long time to access the resources on VM1. You suspect that the
memory assigned to VM1 spans more than one NUMA node.
Requirements
Planned Changes
Proseware plans to implement the following changes:
• Replace the help desk application with a new, centralized incident
management solution.
• Provide the users in the research department with an automated solution to
provision virtual machines. The users will manage their respective virtual
machine by using a self-service portal.
Technical Requirements
Proseware has identified the following technical requirements for the private cloud
infrastructure:
• The number of required virtual machine templates must be minimized.
• A centralized automated task must restart failed services on the virtual
machines.
• Administrators must be notified by an SMS message when an alert on a
manufacturing server is generated.
• Servers that are out of compliance with the Payment Card Industry Data
Security Standard (PCI DSS) must be identified.
• Administrators must be able to perform a bare metal recovery of the Hyper-V
hosts and the virtual machines by using DPM.
• In a single operation, administrators must be able to perform a rollback of the
updates applied to the servers that host App2.
• Windows Server and SQL Server configurations that do NOT adhere to
Microsoft best practices and are misconfigured must be identified.
• All virtual machines created by self-service users must use Dynamic Memory.
Administrators must be able to create virtual machines that do NOT use
Dynamic Memory.
• Administrators must be notified when an alert on a server in the research
department is generated. Between 09:00 and 17:00, the administrators must be
notified by email. After 17:00, the administrators must be notified by an SMS
message.
Monitoring Requirements

App1 must be monitored to retrieve the following information:
• The amount of time it takes to respond to user queries
• The amount of time it takes to load a webpage
• Debugging information
If App2 fails to mount on a server, an administrator must receive an alert.

###EndCaseStudy###

You need to recommend a solution to meet the technical requirements for identifying the Windows
Server and SQL Server configuration issues.
What should you include in the recommendation? (More than one answer choice may achieve the
goal. Select the BEST answer.)

###BeginCaseStudy###
Case Study: 6
Proseware, Inc
Overview
Proseware, Inc. is a mechanical equipment manufacturer.
Proseware has a research department and a manufacturing department.
Existing Environment
Network Infrastructure
The network contains a single Active Directory domain named proseware.com. The domain
contains 100 Hyper-V hosts that run Windows Server 2008 R2 Service Pack 1 (SP1). The
Hyper-V hosts host 400 virtual machines.
Sixty of the virtual machines have Microsoft SQL Server 2008 R2 deployed. Both the
research department and the manufacturing department use the SQL Server virtual machines.
The infrastructure contains two private clouds. One private cloud contains all of the resources
used by the research department. The other private cloud contains all of the resources used by
the manufacturing department.
The following System Center 2012 components are installed on the network:
• Orchestrator
• Service Manager
• Operations Manager
• Configuration Manager
• Data Protection Manager (DPM)
• Virtual Machine Manager (VMM)
All servers are backed up by using DPM. The system state of the servers is not backed up.
Configuration Manager only manages client computers.
Application Infrastructure
Proseware uses a third-party help desk application to manage user incidents.

The manufacturing department uses a Microsoft .NET application named App1 that is critical
for business operations.
The research department uses a Microsoft Server Application Virtualization (Server App-V)
virtual application package named App2.
Problem Statements
Proseware identifies the following issues:
• Administrators are NOT notified when a service on any server fails.
• A virtual machine named VM2 has a service that stops and restarts often.
• When an alert is generated in Operations Manager, a help desk user has to
generate a ticket manually from the help desk application.
• A Hyper-V host named Server1 contains a virtual machine named VM1 that is
assigned a high amount of memory. Users who connect to VM1 report that it
takes a long time to access the resources on VM1. You suspect that the
memory assigned to VM1 spans more than one NUMA node.
Requirements
Planned Changes
Proseware plans to implement the following changes:
• Replace the help desk application with a new, centralized incident
management solution.
• Provide the users in the research department with an automated solution to
provision virtual machines. The users will manage their respective virtual
machine by using a self-service portal.
Technical Requirements
Proseware has identified the following technical requirements for the private cloud
infrastructure:
• The number of required virtual machine templates must be minimized.
• A centralized automated task must restart failed services on the virtual
machines.
• Administrators must be notified by an SMS message when an alert on a
manufacturing server is generated.
• Servers that are out of compliance with the Payment Card Industry Data
Security Standard (PCI DSS) must be identified.
• Administrators must be able to perform a bare metal recovery of the Hyper-V
hosts and the virtual machines by using DPM.
• In a single operation, administrators must be able to perform a rollback of the
updates applied to the servers that host App2.
• Windows Server and SQL Server configurations that do NOT adhere to
Microsoft best practices and are misconfigured must be identified.
• All virtual machines created by self-service users must use Dynamic Memory.
Administrators must be able to create virtual machines that do NOT use
Dynamic Memory.
• Administrators must be notified when an alert on a server in the research
department is generated. Between 09:00 and 17:00, the administrators must be
notified by email. After 17:00, the administrators must be notified by an SMS
message.
Monitoring Requirements

App1 must be monitored to retrieve the following information:
• The amount of time it takes to respond to user queries
• The amount of time it takes to load a webpage
• Debugging information
If App2 fails to mount on a server, an administrator must receive an alert.

###EndCaseStudy###

You need to implement a notification solution to meet the technical requirements.
What should you create from Operations Manager? (More than one answer choice may achieve the
goal. Select the BEST answer.)