Which of the following are the objectives of Service Level Management (SLM)?
1. To negotiate SLAs with the customers and to design services in accordance with the agreed
service level targets.
2. Defining, documenting, and agreeing the level of IT Services to be provided.

3. Identifying possible future markets that the Service Provider could operate in.
4. Monitoring, measuring, and reporting the actual level of services provided.
5. Monitoring and improving customer satisfaction.

A.
1, 2, and 3 only

B.
1, 2, 4, and 5 only

C.
1, 2, 3, 4, and 5

D.
1, 2, 3, and 5 only

E.
1 and 2 only

Explanation: