You are hosting a collection of stakeholders from across the organization to identify the ideas and
attitudes about your company’s help desk. You want the stakeholders to honestly share their

opinions about the help desk service so you can identify problems, solutions, and take actions to
improve the service. What type of requirements elicitation activity is this?

A.
Root cause analysis

B.
Stakeholder analysis

C.
Focus groups

D.
Workshop

Explanation: