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Which of the following report is used to measure the time an agent spent not responding to alerting interactio

Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?

A. Agent Metrics Report

B. Agent Activity Summary Report

C. Agent Login-Logout Details Report

D. Agent Quality Details Report

Reference: https://help.mypurecloud.com/articles/agent-activity-summary-report/


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