What will be the agent’s user status in the interaction view when you change an agent’s queue status from On Queue to Off Queue?
A. Available
B. Busy
C. Away
D. Break
Reference: https://help.mypurecloud.com/articles/onqueue-offqueue/
What will be the agent’s user status in the interaction view when you change an agent’s queue status from On Queue to Off Queue?
A. Available
B. Busy
C. Away
D. Break
Reference: https://help.mypurecloud.com/articles/onqueue-offqueue/