PrepAway - Latest Free Exam Questions & Answers

Which of the following metrics are only related to Inbound interactions handled by a queue?

Which of the following metrics are only related to Inbound interactions handled by a queue? (Choose five.)

A. Offer

B. Answer%

C. Service Level%

D. ASA

E. Avg Handler

F. Avg Wait

G. Hold

H. Transfer

Reference: https://developer.genesys.cloud/forum/t/asa-calculation-queues-report/4940


Leave a Reply

Your email address will not be published. Required fields are marked *