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Category: Genesys GCP-GC-REP

Which of the following report is used to measure the time an agent spent not responding to alerting interactio

Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle? A. Agent Metrics Report B. Agent Activity Summary Report C. Agent Login-Logout Details Report D. Agent Quality Details Report Reference: https://help.mypurecloud.com/articles/agent-activity-summary-report/

Which definition matches the performance view for Agents?

Which definition matches the performance view for Agents? A. Used to monitor real-time contact center metrics. B. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW. C. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active […]