Who should be recommended to support the Senior Responsible Owner in his/her responsibility
for the delivery of the management system?

A.
a decision taking group

B.
the Change Advisory Board (CAB)

C.
the senior customer representative

D.
the service managers

Explanation:
A Correct. The standard states that the Senior Responsible Owner should be supported by a
decision taking group with sufficient authority to define policy and to enforce decisions.
B Incorrect. The Change Advisory Board is an important group with a specific function which is
not as wide as the management system.
C Incorrect. The senior customer representative may provide input to requirements for the
management system but will not be responsible for its delivery.
D Incorrect. The service managers will implement the management system that is the
responsibility of the Senior Responsible Owner.