An approach to developing and implementing a Quality Management System consists of several
steps. Which of the following is not a necessary step?

A.
agreeing to the quality policy and objectives with the Change Manager

B.
determining and providing the resources necessary to attain the quality objectives

C.
determining the needs and expectations of Customers and other interested parties

D.
establishing methods to measure the effectiveness and efficiency of each process

Explanation:
A Correct. The quality policy and quality objectives need to be agreed with more people, not only
with the Change Manager.
B Incorrect. This is a step involved in developing and implementing a Quality Management
System.
C Incorrect. This is a step involved in developing and implementing a Quality Management
System.
D Incorrect. This is a step involved in developing and implementing a Quality Management
System.