To which process shall Problem Management ensure that up-to-date information on Known Errors
and corrected Problems is available?

A.
all ISO/IEC 20000 processes

B.
Availability Management

C.
Configuration Management

D.
Incident Management

Explanation:
A Incorrect. According to the standard Problem Management shall make this information available
to the Incident Management process, not to all ISO/IEC processes.
B Incorrect. According to the standard Problem Management shall make this information available
to the Incident Management process.
C Incorrect. According to the standard Problem Management shall make this information available
to the Incident Management process.
D Correct. Problem Management shall make this information available to the Incident
Management process, to allow for Incident matching.