What is the correct way to make a change to a contract as a result of a major review of an
authorized contract?

A.
through the Business Relationship Management process

B.
through the Change Management process

C.
through the Customer representative

D.
through the Supplier Management process

Explanation:
A Incorrect. The Business Relationship Management process is responsible for setting up service
review meetings to discuss changes to the service scope, SLA, contract etc. Changes to the
contract(s) resulting from these meetings will be subject to the Change Management process.
B Correct. Any changes to the contract shall be subject to the Change Management process.
C Incorrect. These representatives will be involved via other processes (e.g. Business
Relationship Management process).
D Incorrect. Supplier Management is responsible for having a process in place for a major review
of the contract. Any changes to the contract shall be subject to the Change Management process.