What should planning for new or changed services include?

A.
budgets and staff resources

B.
major non-conformities to all Underpinning Contracts (UCs)

C.
recent Problems and Known Errors in the desktop environment

D.
trends in Capacity growth of the current applications

Explanation:
A Correct. When planning new or changed services it should be considered how this affects the
budget and workload.
B Incorrect. Major non-conformities to all Underpinning Contracts are not relevant to planning for
new or changed services.
C Incorrect. Recent Problems and Known Errors in the desktop environment have normally no
relation to planning for new or changed services.
D Incorrect. This indicates the Capacity growth for current applications, it does not need to
provide any relevant information for new or changed services.