How should the Deming cycle be used?

A.
as a model for continual improvement

B.
as a model for customer orientation

C.
as a model to be used during the design phase of the service

D.
as a model to calculate the costs of service improvement

Explanation:
A Correct. This is the focus of the cycle.
B Incorrect. The focus of the cycle is on continual improvement and not specifically customer
orientation.
C Incorrect. The model can be used during the design phase, but the focus is on continual
improvement during all phases.
D Incorrect. Cost models as part of budgeting and accounting would do this.