What imbalance does this represent?
An IT department is under pressure to cut costs. As a result, the quality of services has started to
suffer. What imbalance does this represent?
which of the following?
“Service Management is a set of specialized organizational capabilities for providing value to
customers in the form of services”. These specialized organizational capabilities include which of
the following?
Which areas of service management can benefit from automation?
Which areas of service management can benefit from automation?
1. Design and modelling
2. Reporting
3. Pattern recognition and analysis
4. Detection and monitoring
How is the Service Catalogue used to add value to the service provider organization?
How is the Service Catalogue used to add value to the service provider organization?
Which of the following is the goal or purpose of service level management?
Which of the following is the goal or purpose of service level management?
It is important that the Incident Manager is given the authority to:
In many organizations the role of Incident Manager is assigned to the Service Desk. It is important
that the Incident Manager is given the authority to:
which process?
Removing or restricting rights to use an IT Service is the responsibility of which process?
which stage of the service lifecycle should the processes needed to operate a new service be defined?
At which stage of the service lifecycle should the processes needed to operate a new service be
defined?
What imbalance does this represent?
Staff in an IT department are experts in managing specific technology, but none of them know
what services are offered to the business. What imbalance does this represent?
Which Function would provide staff to monitor events in a Network Operations Centre?
Which Function would provide staff to monitor events in a Network Operations Centre?