Any organization may be impacted by legislative or regulatory change in the future. Where should
this be covered?

A.
in a Change request

B.
in the Business Relationship Management process

C.
in the Service Level Agreement (SLA)

D.
in the Service Management plan

Explanation:
A Incorrect. A legislative or regulatory change may result in a Change request once the change
happens, but the Service Management plan is the place to anticipate such triggers.
B Incorrect. The Business Relationship Management process is likely to gather the information
about such changes but the Service Management plan is the place to anticipate such triggers.
C Incorrect. The Service Level Agreement may be impacted by such changes once they happen
but the Service Management plan is the place to anticipate such triggers.
D Correct. The Service Management plan should cover Service Management processes and
service changes triggered by events such as these.