An instructor is a member of an organization that has recently received a great deal of unfavorable
publicity about the actions of many of the organization’s members at a recent convention. The
instructor has just received the first instructional assignment since the publicized events took place.
In this situation, which of the following must the instructor do FIRST to gain the respect of the
audience?

A.
Demonstrate acceptable personal conduct

B.
Demonstrate content expertise

C.
Demonstrate flexibility in response to learner needs and interests

D.
Demonstrate effective questioning techniques